Manager Credits & Overpayments
Managed credit team of 42 staff along with two supervisors. Adept in resolving credit accounts related to insurance and patient overpayments.. Possess strong leadership and communication skills. Proficient in Microsoft Applications: Word, Excel, PowerPoint, Outlook. Lead by example approach with mentoring a big part of my professional career growth. Strong analytical skills, with attention to detail. ● Meet Credit department metrics of less than one day in A/R for both facility and… Show more Managed credit team of 42 staff along with two supervisors. Adept in resolving credit accounts related to insurance and patient overpayments.. Possess strong leadership and communication skills. Proficient in Microsoft Applications: Word, Excel, PowerPoint, Outlook. Lead by example approach with mentoring a big part of my professional career growth. Strong analytical skills, with attention to detail. ● Meet Credit department metrics of less than one day in A/R for both facility and professional A/R.● Lead team to prompt credit processing via EPIC workqueue monitoring and reports.● Liaison to supervisors for creating, monitoring staff productivity and quality measures.● Preparing and reporting on all credits for the MOR with the VP of Revenue Cycle and finance department. Including forecasting credit resolution on large credit balances.● Attend daily operational meetings surrounding health system updates.● Organize and track payer trends for escalation in monthly payer meetings.● Create refund automation for patient credits. ● Implemented seven day turnaround time to resolve patient credit balances.● Track overpayment reasons via EPIC system reporting.● Led employee evaluations and employee engagement survey protocols.● Reviewed metrics and discussed avenues of credit resolution with supervisors to decrease both the number of credit balances and dollars associated.● In collaboration with compliance, coding and billing, monitored all claim rebills for proper payment.● Managed health system of nearly $43M in credit inventory. ● Reconciled escheatment accounts with vendor. ● Reconciled refunds with accounts payable. Show less
