Kimberly Crackel Email & Phone Number

Talent Hub, Employer Services

The Helena Webb Mentorship Program is a competencies-driven mentorship opportunity that connects Conestoga College students in their final year of study with experienced professionals. In the Fall of 2023, I successfully created and implemented the Helena Webb Mentorship Program with 33 matched pairs. Are you a professional with five or more years of progressive experience interested in mentoring students? Let’s connect! Email mentorship@conestogac.on.ca.Implementation included:• Researching provincial, national and international mentorship programs• Program administration, including identifying programs/students eligible, recruitment of students and employers as mentors, faculty referral form, rubrics for admission to the program, guidebooks, code of conduct, mentorship agreement, coordination of Co-Curricular Recognition, program launch including Meet & Greet event and orientation sessions • Marketing – branding, images, brochure, postcards, guidebook, social media promotional pieces, swag, banner, PowerPoint presentations• Student Recruitment – connecting directly with students through in-person and virtual class visits, meetings/interviews, faculty referrals• Mentor Recruitment – LinkedIn research and posts, hosting Lunch & Learn sessions, data mining past employers, coordinating with colleagues• Development of Mentorship Activities – orientation, Meet & Greet, six interactions and industry challenges, along with tracking of all activitiesCo-Chair of the Student Affairs/CSI Event Planning CommitteeSupported the Talent Hub Student Ambassadors - Winter 2024 & Spring 2024 semestersHost and producer of the Talent Hub Alumni Podcast 🎙 - listen on Spotify and YouTube

Talent Hub, Career Services

As the Career Services Coordinator, I led, planned, and managed Career Services' programming and initiatives across a broad spectrum of career and employment-related topics. In this capacity, I identified opportunities to develop new programming that addressed Career Services’ strategic goals in priority areas, including International students and alumni.• Developed annual plan and budget for Career Services programming• Researched best practices to develop and create Conestoga’s inaugural Helena Webb Mentorship program• Oversaw several CICE work placement students, ensuring that their programming led to meaningful learning opportunities and exposure to several career-related services. Provided coaching to these students around professionalism and work expectations• Hosted Introduction to myCAREER Services workshops to students, facilitating discussion and answering questions surrounding the services myCAREER offers• Appointed Co-Chair of the Student Affairs/CSI Event Planning committee by Vice-President, Students. Successfully directs the vision of semesterly themed weeks in partnership with the student association• Collaboratively participated in the strategic and operational planning for P4E initiatives as a steering committee member• Successfully launched virtual Grad Day and Grad Week programming, partnering with community leaders and employers to host a wide array of programming highlighting support for our soon-to-be graduates • Identified and cultivated a growing network of employers to ensure their continuous participation in programming for future events• Used data and metrics gathered from events and events to analyze trend gaps and make recommendations• Provided training on Symplicity Virtual Career Fair, Microsoft Office suite (including SharePoint), CareerEco and Orbis platforms to new team members

Talent Hub, Career Services

As the Employment Engagement Liaison, I planned, coordinated and executed the major campus job fairs (on-campus and virtual) and sat on the P4E (Partnership for Employment) steering committee, a collaborative effort among the University of Guelph, University of Waterloo, Wilfrid Laurier University and Conestoga College. As the liaison for primarily non-co-op employers, I suggested and connected employers with the appropriate resources to align with their recruitment needs. • Managed all aspects of employer onboarding and training with the new system resulting in an employer satisfaction result of 75% rating support as excellent or very good on the new Virtual Career Fair platform• Repeatedly successfully recruited employers for the Conestoga job fair, steadily increasing the number of employers attending the fair• Collaborated with senior members of Communitech’s Future of Work and Learning Coalition along with leadership from the CCWIL department to develop the 2020 Future of Work and Learning: Student Edition, a virtual lecture series hosted by Conestoga College• Oversaw the RBC Career Launch Interns, providing planning, support and coaching during their scheduled placement during their non-profit sector rotation Successfully managed multiple networking and symposium events throughout semesters, targeting various industries or programs at Conestoga College - based on requests from faculty leadership teamsSub-committee Chair - Career Readiness WeekMember of the P4E (Partnership 4 Employment) steering committee

Marketing

• Successfully planed, coordinated, and executed multi-campus college student recruitment events (both on and off campus), while working with internal and external parties (ex: College Fair, Fall & Spring Open Houses, Discovery Day)• Developed event planning procedures, protocols and processes that support leading practices for campus events• Principal onsite contact for recruitment events• Worked with senior-level management/executives as well as faculty to coordinate events and on-campus visits• Remained up-to-date on Conestoga’s programs. Provided information regarding program types, requirements, offerings, locations, entrance requirements, and college services • Managed event budget for three major on-campus recruitment events per year• Advised and promoted programs to prospective students and parents/guardians while highlighting various pathways to their desired program• Welcomed and organized 60+ groups on campus, including local high school visits and international student tour groups• Increased weekly campus tours from four to 16 tours per week at multiple campuses• Received 1000+ prospective students on individual tours, and over 4000 prospective students on group tours• Hired, trained, coached, and managed student tour guides to ensure the highest standards of customer service were met. Retained high-performing tour guides year after year• Managed Work Study Budget and primary point of contact with Student Financial Services for Work Study applications• Created and provided regular updates to the Student Ambassador Training Manual. Ensured accuracy by maintaining constant contact with college departments and editing changes as needed• Managed Virtual Tour housed on Conestoga’s website, ensuring accurate and up-to-date pictures and videos are posted. Coordinated yearly photo updates highlighting new and renovated spaces on campus

Kitchener, Ontario

• Assured that all clients’ requirements were effectively communicated internally and completed to meet client expectations• Assisted the client with menu planning, coordinating food, beverage, meeting room set up, décor, audio/visual and other services as requested by the client• Accurately forecasted bookings by securing group history, communicating all cancellations and accurately tracking actualized business• Developed short-term tactics and long-range strategic plans and programs for soliciting new catering business from existing clients and prospective clients• Worked collaboratively with front-of-house and heart-of-house departments to ensure 100% customer satisfaction• Swiftly handled any customer complaints, ensuring a resolution was found that met their expectations• Accurately developed BEOs (Banquet Event Orders) to convey information to all pertinent departments for upcoming events in a timely manner

Kitchener, Ontario

• Assured that all clients’ requirements were effectively communicated internally and completed to meet client expectations• Assisted the client with menu planning, coordinating food, beverage, meeting room set up, décor, audio/visual and other services as requested by the client• Accurately forecasted bookings by securing group history, communicating all cancellations and accurately tracking actualized business• Developed short-term tactics and long-range strategic plans and programs for soliciting new catering business from existing clients and prospective clients• Worked collaboratively with front-of-house and heart-of-house departments to ensure 100% customer satisfaction• Swiftly handled any customer complaints, ensuring a resolution was found that met their expectations• Accurately developed BEOs (Banquet Event Orders) to convey information to all pertinent departments for upcoming events in a timely manner

Guelph, Ontario

Synergized Sales Team with Delta Guelph Hotel and Conference Centre and Delta Kitchener-Waterloo• Seamless delivery of events from planning to execution, while offering creative ideas to assist my clients with delivering unique events to make their brand stand apart.• Excellent sales persuasiveness and negotiation skills with the ability to maximize all opportunities through the sales process.• Executed prospecting calls and tours of property with confidence. Able to easily establish rapport with prospective clients resulting is secured business and client retention.• Management of 75+ accounts primarily in the association, non-profit, entertainment, government, and education markets.• Excelled in managing multiple projects concurrently with strong attention to detail, problem solving, and follow-through.• Selected and created promotional material for client events, tradeshow and hotel tours.

Kitchener, Ontario

Synergized Sales Team with Delta Kitchener-Waterloo and Delta Guelph Hotel and Conference Centre• Seamless delivery of events from start to finish with clients whilst offering creative ideas to make event stand apart• Excellent sales persuasiveness and influencing skills, comfortable negotiating and able to maximize all opportunities through the sales process• Executes prospecting calls and tours of property with confidence. Able to easily establish rapport with prospective clients. • Management of 75+ accounts primarily in the association, non-profit, entertainment, government, and education markets• Excels in managing multiple projects concurrently with strong attention to detail, problem solving, and follow-through.• Selected and created promotional material for client events, tradeshow and hotel tours.

Calgary, Canada Area

• Developed and maintained a growing network of clients with the aim of promoting the Delta Bow Valley and the city of Calgary as a destination.• Highly organized and able to manage short timelines – events booked within 60 days of the initial call.• Awarded “Top 25 Sales Manager” for Delta Hotels in 2006 and 2007 based on exceeding revenues and activity quotas• Trained new sales managers, conference services managers and sales coordinators in Delta Hotels and Resorts sales processes and procedures• Developed short-term tactics and long-range strategic plans and programs for soliciting new business from existing clients and prospective clients• Identified operational challenges and worked quickly to determine a plan with staff and client to solve said challenges• Hosted numerous clients each month for site visits, expertly showing various guestroom types and function space, helping the client understand how the Delta would be the venue of choice for their event

Calgary, Alberta

• Managed areas of operation including sales growth, health and safety, forecasting, recruitment and training for the following outlets – The Compass Restaurant (all day restaurant), The North 51 Steakhouse (fine dining) and the in-room dining department.• Inventory management of three outlets for all hard wares.• Managed results for a team of 20 people through continuous training, collaboration and motivation. Oversaw employee performance to help ensure Delta Hotels’ standards were exceeded and guest satisfaction continually increased.• Successful communication of restaurant promotions to generate awareness with both internal and external guests.• Responsible for all guest issues, ensuring customer satisfaction was exceeded in order to facilitate client retention.

Cambridge, Ontario

Experience working as Front Office Agent, Reservation Agent, Sales Assistant and Hostess in The Dinning Room

Master Of Education - Med (Candidate), Student Affairs

Activities and Societies: Faculty of Education Divisional Council, Graduate Student Representative (November 2024 -)The Master.

Bachelor Of Commerce - Bcomm (Honours), Co-Operative Education Stream, Hotel And Food Administration

Activities and Societies: Peer Helper Program - Career Planning and Research Peer (ongoing through time at university) OV - Orientation.

Education record

New Brunswick High School Diploma