The keys necessary to unlock our ability to evolve and innovate as a society are rooted in meaningful data driven conversations. Pictma™ is my contribution – collect and share information for civil leader actions and their corresponding impacts to empower those would make positive decisions for change.

In my current role, I advise early-stage startups and newly formed divisions within established companies on how to build business ecosystems utilizing triple-bottom-line methodology. I enhance customer satisfaction and retention, reduce the cost of operations, and improve shareholder equity via a redesign of client's customer model. Develop ROI and viability analysis hybrids for new products and services through innovation think tanks and data analytics. Create and produce operational conservation toolkits. I also consult on grants and grant applications.Some Key Accomplishments Include:• Developing Agile methodologies, UI/UX, and customer journey maps to support three clients turn ideas into software product launches.• Directing five clients' pre-seed round of funding for over $250,000.• Training clients on the necessary skills to build relationships with local businesses, city officials, subject matter experts, and executive colleagues, with the aim of influencing and adapting to changing business needs.• Creating a service model that enhanced customer retention and improved shareholder equity for a publicly traded company. • Facilitating start-up companies implementation of business ecosystems with a focus on a Triple Bottom Line, which moved the companies from black to red while scaling for growth.

During my tenure, I received three promotions across sales and service operations. REGIONAL VICE PRESIDENT /DIRECTOR, MIDDLE MARKET SERVICE OPERATIONS Promoted by the the Executive Vice President to construct a model to reduce attrition and scale for significant growth. I also developed and implemented strategies and procedures to strengthen the company's daily operations. Led and mentored teams through service model redesigns, change management, operational efficiency, customer affinity, and improved teams’ HR skillsets for increased client engagement. I also positioned the division to effectively support rapid growth by launching three divisions and adding more than 100 employees to the division.EXECUTIVE DIRECTOR OF MIDDLE MARKET SERVICE OPERATIONSIn this role, I developed, implemented, and executed a Go-to-Market strategy for the Mid-Market Division for On-Demand and Franchise/matrix clients. Improved technology and service delivery. Restructured operations teams' organization and provided HR resources, which ensured customer service productivity, cost savings, client retention, and sales agility by evaluating customers' businesses, long-term strategies, and market segments.BUSINESS PERFORMANCE CONSULTANTIn this role I was recruited by the Southeast Regional Sales Manager to identify small to medium-sized business prospects by leveraging entrepreneurial and consulting backgrounds along with knowledge of the local marketplace to optimize financial analysis, contract negotiations, and risk assessments. and to push companies into the sales pipeline. Earning the President's Club and Million Dollar Club awards within the first year of being in the role.