Kimberly Cycon Email & Phone Number

-Establish clear retention goals and KPI's for the client to show value inside of associated products and services.-Review the customer complaints and concerns and seek to improve all aspects of the customer experience with the company-Work with multiple departments and stakeholders to resolve customer issues, establish best practices, and promote healthy business relationships with customers-Analyze customer data to improve customer experience-Engage with customers and identify areas of opportunity to maximize utilization of SharpSpring's platform while improving customer experience and retention.-Evaluate and analyze customer needs inside of SharpSpring's marketing automation platform to drive better results and higher value for existing customers.

Orchestrated Customer Relations efforts to retain 95% of clients with proactive low-touch outreach model to identify customer goals and pain points using tools: Outlook, Microsoft Teams, and Trello Developed and customized client packages, delivery channels, booking and subscriptions including pricing and features using Acuity for implementation and created copy for marketing materialFacilitated vendor, property, and community relationships, implemented automation software for new outreach, documentation correspondence, and process management using Monday and ZapierImplemented automated onboarding procedures for employees and clients to reduce onboard time by average of 36%

Addison, Texas, United States

• Unified a team of ten sales associates in a call center environment to exceed company sales quota by 11%• Coached underperforming team members on effective customer service and sales techniques to surpass sales goals• Boosted staff retention through positive communication, an open-door policy, and effective management style • Investigated customer challenges and offered solutions, repairing customer relationship with 100% of clients • Clarified new product offerings for team members using presentations resulting in cancellations falling 13%

Addison, Texas, United States

• Collaborated with team members to determine effective customer experience strategies • Streamlined customer profile system to save 7% time typing while handling calls to reduce missed calls by 12%• Illustrated best fit for each customer with 1:1 and 1: many calls based on knowledge of over 40 products• Managed 50-100 accounts continuously identifying opportunities to upsell

Long Beach, California

-Achieved and exceeded sales targets by delivering exceptional customer service and building strong relationships with clients-Developed and maintained strategic business relationships with key clients, serving as a trusted advisor and driving customer success

- Implemented customer-focused marketing initiatives and promotional strategies to increase sales and drive customer engagement- Proactively sought out opportunities for professional development and stayed updated on industry trends and best practices- Collaborated with team members to maintain visual merchandising standards, ensuring a visually appealing and organized store environment

- Demonstrated excellent communication and interpersonal skills, effectively engaging with diverse customer groups and adapting communication styles to meet their needs- Proven ability to understand and address customer pain points, leveraging product knowledge and problem-solving skills to provide tailored solutions resulting in lowest returns among employees- Displayed strong sales skills by consistently meeting and exceeding individual sales targets, driving revenue growth for the store

- Delivered exceptional customer service in a fast-paced and high pressure environment, ensuring a positive dining experience for all guests and a customer satisfaction score of 9.7 throughout tenure- Thrived in a team-oriented environment, collaborating with colleagues to ensure smooth operations and high-quality service- Provided training and mentorship to new team members, promoting a positive work culture and contributing to staff development- Demonstrated a strong work ethic and commitment to excellence, consistently going above and beyond to meet customer expectations

Bachelor Of Business Administration - Bba, Sports, Entertainment, And Hospitality Management

Activities and Societies: Dean's List

Associate Of Arts And Sciences - Aas, Marketing

Education record

Activities and Societies: Alpha Phi

Associate Of Science - As