HIPAA 5010 Business Program Manager, working with stakeholders across all business segments and all HIPAA EDI transactions to ensure ontime, on budget program delivery.

Developed an enterprise-wide 3 year program to improve the quality and HIPAA compliance of the 835 Electronic Remittance Advice transaction.Established a Customer Advisory Board to solicit voice of the customer feedback from hospitals, trading partners, and clearinghouses who use the UHCOnline Provider Portal.

Managed on and offshore initiatives to enhance reporting, online presentment of payment data, underwriting/rating tools, HRA & HSA product development, and enhancements to UnitedHealthcare.com and MyUHC.com. Managed ITO/BPO Optimization Special project for UnitedHealthcare's IT executive teamActive in PMO process improvement initiatives, including:Development of Key Performance Indicators for monthly operational business reviewsEstablishment of formalized Project Management methodology for Uniprise TechnologiesProject Management of PlanView Project Portfolio Management track

Managed enterprise wide development teams that delivered critical product enhancements for the corporate banking portal. Key initiatives included new ACH, funds transfer and information reporting functionality. Established an enterprise-wide Command Center to deliver time-sensitive production implementation status and access to senior managers required to assess post-install client access situations.

Lead development of a web-based small business banking system (Small Business WebConnect). Functionality included payment initiation and account transfers, stop payment, and information reporting. Application architecture included J2EE, WebSphere, MQ Series, VisualAge, UDB and UNIX.Delivered web-based corporate banking system, offering ACH initiation, stop pay, positive pay/fraud detection, billing, branding and reporting to over 300 concurrent users.Developed overseas vendor partnerships to devise the infrastructure needed to support a production quality smart card/stored value parking program for the City of Boston.

Implemented workflow and imaging technology to automate retrieval of licensing, contracting and appointment information.Negotiated a charter agreement with IRIN, a subsidiary of the NAIC to participate in a nationwide EDI pilot of appointment and termination transactions. Managed client side conversion of legacy COBOL/IMS producer database system for Year 2000 compliance. Converted host-based reporting system to a client-server legal budgeting system, and led rollout of centralized modem/fax pooling system for legal staff. Recommended, developed, and supported enhancements to an on-line and batch managed care claim system. (TOPS). Delivered object oriented solution to over 900 customer service representatives, improving response time for resolving client complaints and resulting in a decrease in staff through attrition.