Supported the Managing Director within the newly-launched RBCx group including calendar, travel and event management. Accountable for all daily administrative duties while managing larger, high-profile projects in support of Wealth Management Canada and RBCx. Awarded a Performance Excellence Award for effective project administration in November 2021.Primary point of contact for the development of a digital training series designed to educate colleagues on the Canadian tech ecosystem. Key project management responsibilities include drafting business requirement documents, vendor selection and coordination, project status reporting, calendar and budget management, setting and leading meetings, and extensive cross-functional collaboration across multi-disciplinary teams. Developed a new operations system using Monday.com that consolidated and tracked events and marketing initiatives. This tool allowed the team to efficiently analyze, document and manage project flow while improving reporting automation across a national platform.

Accountable for operational support of complex projects for one of the largest hospitality companies in the world. Effectively administered a variety of accounting activities such as preparing financial analysis, forecasts, and budgets. Supported the SVP in complex acquisition and disposition assignments by prioritizing schedules to ascertain that time was focused on critical, strategic issues. Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports and distributed to various internal C-level partners.Expanded off-site event management capabilities with the successful organization and execution of exhibition events at New York, Los Angeles, Toronto and Vancouver conferences. Managed the budget, procured suppliers, and reviewed contracts in collaboration with the Marketing and Communications team to ensure consistent, on-brand messaging.Represented North America in the initiative to define business requirements, access controls and document management for the launch of a new global CRM system. Coordinated North American team calendars across three time zones, set agenda and prepared and distributed materials for training meetings.

Served as the regional point of contact and primary department resource for the Global Head Office located in Paris, France during the company’s integration process following the acquisition of Fairmont Hotels & Resorts. Aligned new and legacy policies and procedures within the development team, and preserved the confidentiality of all company communications and documentation. Administered an expedited one-month audit of North American development operations as a subject matter expert on departmental policies and procedures. Demonstrated the effectiveness of the development teams’ processes and successfully completed the audit with no findings; the team was amongst the most efficient teams internationally.Supported contract negotiations in collaboration with the Vice President by scheduling one-on-one meetings with department leads and ensuring the overall budget was reasonable and achievable. Produced and distributed all regional marketing presentations and materials communicating the corporate value proposition. Worked directly with the SVP on C-level and Board level presentations and correspondence.

Demonstrated concise report writing and efficient project management skills to create a new RFP response process. Followed attainable project timelines and kept cross-functional teams on task to complete milestones according to schedule. Received the Service Excellence Award from senior management for creating a new RFP process.

Managed client-centric office operations for a small hospitality team within the largest commercial real estate services company in the world. Supported the Vice President in appraisal and consulting assignments by conducting research and accounting analysis for appraisals and consulting reports. Effectively communicated and prioritized tasks by maintaining schedule, monitoring requests, and identifying those that required immediate attention. Improved report quality and process efficiency by automating reporting and designing an updated accounting model using Microsoft Excel.Maximized productivity by proactively creating a documentation management system including organizing and categorizing all contracts, files, case studies, and presentations.