Kimberly Diggins Email & Phone Number

• Responsible for maintaining and growing domestic sales for ECSI.• Exceeded sales goal every year since 2018 except for 2020 when training was down due to Covid.• Developed and cultivated relationships with key decision makers, instructors, and administrators to sustain existing business and close new adoptions.• Maintained current database through online research, networking, and cold calling.

• General administrative responsibilities associated with sales such as processing review copies, assisting with e-mail campaigns, and maintenance of contact databases.• Directly assisted customers for Account Representatives that were out of office or unavailable due to travel/conference schedules.• Conducted market research, sales tracking, analysis, and territory reporting as needed and directed by management.

• Achieved 109.8% of goal in my first year.• Initiated calls to potential customers, pinpointed customer needs, provided reviews of our resources, and scheduled follow-ups to close business.• Updated customer database through searches of state and school websites as well as cold calling schools and training divisions. • Strategically planned travel to maximize face time with customers and key decision makers by combining site visits with travel for state and national conferences

• Ranked as department’s number one sales representative for 2004, 2005, and 2006.• Accomplished growing a 1.8 million dollar territory base in 2006 by 25.2%, which was a $450,000 growth over the prior year.• Effectively scouted and identified prospective authors, coached through prospectus development, and assisted in getting prospective authors signed to write manuscripts.• Recognized as Top Manuscript Performer for 2005 and 2006 by signing the most authors, and having the highest lead recruitment.• Developed and maintained long lasting relationships with key decision makers, Chair Persons, faculty, and Bookstore Managers to sustain existing business and close new adoptions.• Worked diligently on learning key selling points for new titles, new editions, and ancillary material to present materials and technology to professors.• Strategically coordinated travel plans to conduct meetings with key textbook decision makers, host book fairs, and execute curriculum reviews.• Maintained a booth at 2 national conferences (Interior Design Educators Council and International Textile and Apparel Association) annually.

• Created a business plan which effectively grew Brady’s market share of EMT and Paramedic sales in 2003.• Built new relationships and sustained existing network to maximize current business and close new adoptions. • Organized and worked booths at national, state, and regional EMS and Fire conferences

• Responsible for training new hires on all aspects of position, including: computer system, imprints, and customer service.• Provided a superior level of service to an expanding client base with a diversity of needs.• Investigated claims of damaged product and shipping shortages through contacts in other departments and shipping companies.• Proficiently used multi-tasking skills to solve all customer issues by using internal information systems, Internet and Microsoft based systems.

• Interviewed business customers to identify their needs and then tailor made a phone system to meet those needs. • Acted as first point of contact for our customers and followed through with other departments to satisfy all requests.• Consistently contacted and updated business customers on current offerings and reviewed their accounts to offer the most cost efficient packages.

Paramus, New Jersey, United States

Inbound Customer Care Leader (10/99-10/00)• Managed a team of 17-22 representatives that exceeded established performance goals for customer satisfaction.• Coordinated and conducted monthly meetings to maximize team proficiency as well as update team on all new policies and procedures.• Interviewed, trained and assisted in development of new Customer Care Representatives.• Monitored and assured all team members adherence to policy including scheduled call time and team call statistics. Customer Care Representative (10/97-10/99)• Provided support for a variety of areas including: billing, equipment, roaming, features, cellular coverage and system troubleshooting. • Resolved all customer issues to maintain a high level of customer satisfaction.

Ba, Marketing

Education record

Completed the following seminars: Supervising and Managing People, Critical Skills for Managers, Improving Your People Skills