Kimberly D K. Email & Phone Number

Houston, Texas

Drive process improvement initiatives by leading support and data teams to implement efficient workflows, streamline processes, and enhance system performance.Mentor and train teams, create process documentation, assess strengths, and delegate tasks to ensure effective issue resolution.Lead incident investigation and escalation for cross-functional teams, managing internal and client applications, including data analytics platforms, SaaS products, and APIs.Serve as SME on product projects, providing insights, ensuring accuracy, and validating systems integration through UAT testing.Identify and implement UI enhancements to improve user experience, developing business cases and securing approvals.Collaborate with business leaders to identify improvement opportunities.Develop comprehensive documentation for system enhancements and maintain IT process documentation to support knowledge sharing across teams.Utilize ServiceNow for incident management, analyze ticket data to identify trends, and optimize processes.Oversee legacy application retirement, managing data migration while minimizing downtime.Establish best practices for application support and incident response, ensuring consistent training and issue resolution.Improve project timelines, reducing quarterly duration from 6 weeks to 1 week.Develop global incident response training with runbooks and documentation for internal and external applicationsStrengthen stakeholder relationships to enhance communication and drive successful project outcomes.Train over 50 global analysts on legacy systems to improve data accuracy and enhance client deliverables.Collaborate with diverse global teams to resolve client issues with BI products and platforms.Transition formal training to self-sustained resources using wikis and knowledge base articles.Partner with Engineering teams to troubleshoot and resolve process issues, conducting live testing and escalations.

Award-Winning Author and Writing ConsultantAs an accomplished author, I have written an award-winning sci-fi romance novella, over 20 short fiction stories, and several non-fiction articles. My blog, recognized by USA Today, showcases my expertise and passion for writing.Writing Consultant and CoachI provide personalized writing coaching to help clients enhance their storytelling abilities, engage readers through emotional writing, and improve their written communication skills. My approach focuses on developing the "soft skill" of effective writing to create compelling and impactful content.Business Consultant for Nonprofits and Small BusinessesWith a focus on supporting non-profits, small businesses, and startups, I offer comprehensive business consultancy services. These include:• Website Review: Evaluating and optimizing website content and design to better attract and retain clients.• Data Consultancy: Analyzing current data collection methods, researching systems, and providing tailored recommendations to meet client needs.• Growth Strategy Development: Creating detailed, individualized plans to identify growth opportunities and address business gaps.• Membership Building and Relationship Development: Advising on strategies to grow membership bases and enhance relationship-building efforts.• Networking and Event Planning: Consulting on effective networking strategies and planning successful events to increase engagement and visibility.• Strategic Development and Data Analysis: Providing insights and recommendations based on statistical analysis, trend evaluation, and data-driven insights to guide strategic development.

● Processed, controlled, and administered documents via EDMS system● Facilitated timely document review, approval, and distribution, meeting project deadlines and achieving an average turnaround time of 48 hours.● Conducted regular audits on document accuracy and promptly resolved discrepancies or non-compliance issues.

● Orchestrated stakeholder meetings, gathering essential user stories to customize database and enhance functionality in accordance with the organization's evolving needs and implemented user-friendly interfaces and features.● Collected and developed business requirements, translating them into technical solutions and user stories for engineering teams● Developed comprehensive processes and training programs for staff, equipping them with the necessary skills to proficiently utilize the CRM software, resulting in increased productivity and efficiency in database-related tasks.● Assumed the role of a database administrator, overseeing user roles, implementing data accuracy measures, and proactively addressing human errors through process adjustments.● Collaborated with external technology vendors to address system-related technical issues.● Streamlined data entry processes and established standardized procedures, resulting in a remarkable 25% reduction in errors and significantly improved data consistency.● Conducted comprehensive testing, reviewed contracts, and requirements, and delivered detailed feedback to bridge the gap between design aesthetics and functional database needs.