Kimberly Patrick Email & Phone Number

Remote

Led technical redesign of the InfoDive product. Scoped as 8-month project. The timeline collapsed to 3 months when the old platform was discontinued abruptly.Within 2 weeks of the pandemic shutdown created reports comparing procedures pre-covid to current to quantify the revenue impact of reduced schedules, and increase in telehealth, allowing physicians to make informed decisions.

Maintained smooth operations by ensuring team members were never overloaded and had background passion and projects to reduce internal frustrations to fill downtime. Most new projects are now suggested by staff.Led a technical team of 10 while working on the front-end user interface. Supported organizational growth by helping team members build their skills, allowing the company to handle increasingly complex projects.Improve team members’ satisfaction by cross-training them, giving them a better understanding of their work environment, and allowing work to continue smoothly when team members are away. Provided understanding of the impact of their work on clients

Ensured things did not fall through the cracks by tracking open items and structuring the team’s time to complete.Helped team members feel confident in their roles by defining and explaining job functions and responsibilities; held team accountable.

Developed GapFinder comparison tool to integrate EMR data with Practice Management data to allow practices to verify insurance billings match what was documented in the chart.Laid groundwork for company’s largest asset, Buy and Bill, chemotherapy drug reimbursement cost module. Before starting a patient on treatment regimen physicians can determine cost of drug, insurance reimbursement and net profit.Enhanced billing reporting to identify when money was left on table, prompting MDs to bill for waste in single-dose vial medications.

Formerly Trellis Healthcare Consulting• Develop and provide virtual training curriculum for all clients; ensuring they understand how to obtain the full benefit of the InfoDive® technology analytic tool.• Review current report options with clients, assess client needs and develop customized product reports.• Collaborate with programming team on all phases of implementation, work closely with various technology vendors on Practice Management System data extracts.• Respond to incoming calls and emails regarding user issues.• Provide support with technical issues on platforms and operating environments.• Develop custom radiology software portal application for clients.

Maintained 25 accounts compared to colleagues 5 accounts, consistently converting at-risk clients into referrals.Trained hundreds of internal and external users, in small groups of 1-15 people at a time. Training included providing pre- and post-sale demos and meeting people on-site for support.

Burlington, Massachusetts, United States

Drove international sales success by meeting the needs of European and Latin American value-added resellers (VAR), consistently resolving problems. Coddled high-profile clients who only wanted her personalized support.Supported internal and external clients while handling consulting calls and installations. In the second week on the job, installed a brand-new product at the first client site.

Watertown, Massachusetts, United States

• Processed biweekly payroll and perform benefits orientation for new employees • Processed and audited all benefit paperwork and prepare monthly invoices and reports• Supervised accounting team of 3-4 people• Maintained and supported all hardware and software • Researched prospective vendors• Performed Accounts Receivable and Accounts Payable functions• Converted major donor database and accounting database and coordinate database cleanup• Coordinated installation of integrated network, including new email system• Performed duties of VP of Finance & Administration for two months and the duties of the Controller for over four months while the positions were open• Posted daily cash receipts and pledges and prepared daily bank deposit• Processed vendor invoices weekly• Created custom extractions and reports and provided computer training and support

Natick, Massachusetts, United States

• Compile and distribute billings using cost reimbursement, 1/12th, 1/24th, unit rate and service rate methods and applying cash receipts to the correct account. • Reconcile accounts including escrow, bad debt and patient allowances. • Serve on Organizational Cultural Committee and the Evaluation Board for the Employee of the Quarter Program• Assist other departments as needed• Train colleagues on Lotus productsAdministrative Assistant to Payroll and Accounts & Finance 1995-09 to 1995-11 • Process insurance paperwork for new hires and terminated employees• Compile Equal Employment Opportunity reports • General office duties• Process weekly payroll when needed

Bs, Computer Information Systems

Mba, Technology Management

Aa, Liberal Arts, Photography