Kim Rich, Cgmp, Des Email & Phone Number

Providing various administrative duties including: email/letter correspondence, scheduling, travel and logistics planning, event management, project management, and digital marketing assistance.

- Provided direct support to President & EVP; managed travel arrangements, scheduling, data management & special event coordination - Responsible for meeting agendas, action items, and summaries for follow up - Served as first line point of contact for senior level internal and external stakeholders; handled daily communication and correspondence to.

- Provided high level operational support for COS- Promote continuous process improvement by drafting, developing & updating business rules, standard operating procedures (SOPs) - Managed communications, scheduling, budgeting & Human Resources support- Oversaw 25,000+ Member Services and Customer Retention/Engagement Departments - Directed and orchestrated.

- Handled budget management for 10+ Project Managers and prepared monthly invoicing statements ($1.5M)- Performed monthly reconciliation and accounts receivable follow up

- Oversaw & supervised customer service team; Processed customer orders, responded to customer inquiries- Responsible for training & performance for 10+ employees; developed training resource materials (i.e. job aids, manuals & workbooks)*Recognized for the most ASI/SAGE A+ Ratings, 60+ ratings*Employee of the Quarter, Q2 & Q3 2016

Provide Freelance Administrative Services such as:- Virtual Personal Assisting- Minority/Disadvantaged Business Enterprise Certifications- Accounts Receivables/Collections- Human Resources

- Managed office operations and support personnel - Composed routine reports to present key metrics & data to senior leadership- Assisted with compilation of pricing & project descriptions to support RFPs for business development initiatives - Processed and maintained 30+ certifications for local, state & federal MBE, DBE and SBE designations - Supervised.

• Invoice preparation for government agencies
• Project Tracking, Time & Expense Collection
• Accounts Payable/Receivables, reconciliation on past due invoices
• Month-End Closings
• Deltek FMS, Excel

• Invoicing in excess of $3.5 million monthly
• Interface with project managers to investigate/audit outstanding issues with billing
• Project/Employee setup in EnterpriseOne
• Account reconciliation with clientele for past due invoices
• Monthly maintenance of project setups (i.e. Bill Rate changes, Multiplier issues, Contract Upset Limits)
• Project Accounting, Cost Accounting, Accounts Receivables, General Ledger, Journal Entries, Month-End Closings, DeltekCostPoint

• Monthly maintenance of project setups (i.e. Bill Rate changes, Multiplier issues, Contract Upset Limits)
• Invoicing and Collections in excess of $2.5 million
• Research outstanding balances on Aging Report over 181+ days aged (Upon leaving aging numbers were within 30-60 dayperiod)
• PO Tracking, Auditing
• Support Liaison to Sales Offices
• Project Accounting, Accounts Receivables

Digital Marketing

Associate Of Arts - Aa, Business Administration