Kimberly Ward Email & Phone Number

Melville, New York, Us

Oversees the renewal process and tracks defined metrics for the assigned partner and direct customers while meeting customer retention and bookings targets, maintaining key relationships both internally and externally.• Protect and grow the renewal revenue by selling the value of Saas and On-Prem maintenance and support with a total contract value (TCV) $50K - $2M• Accurately tracks and forecasts assigned region on a regular basis.• Assist customers with any product discrepancies in their install base to include license reconciliations and audits.• Drives renewal revenue generation strategies.• Works closely with Sales on account strategies, any found issues or challenges.

Melville, New York, Us

Project manage virtual teams (Sales Reps, Solution Principals, Solution Consultants, Subject Matter Experts) in developing and producing RFPs, RFIs, and Proposals.• Plan, organize, and coordinate the proposal development schedule.• Manage the creation of Verint's proposals for new and existing sales opportunities in averaging 1-3 monthly with a total contract value (TCV) ranging up to $500K-$25M.• Developed and led a proposal process that resulted in a 20% increase in successful bids, by implementing strategic project management techniques and enhancing collaboration across teams.• Collect feedback on all proposal wins/losses.

Partner with Sales Reps, Subject Matter Experts, and Executives in creating healthcare solutions in the areas of developing customized RFPs, RFIs, proposals,and presentations.• Determined proposal concept by identifying and clarifying opportunities and needs.• Managed the creation of IBM Watson Health's proposals for new and existing sales opportunities.• Established a proposal development process with clear roles, responsibilities and timelines.• Implemented training (business and technical) and supervised software integration on Qvidian database.• Developed and managed the Salesforce RFP/RFI board

Miami, Fl, Us

Worked with Business Development Directors and Solution Managers in developing the solutions to meet/exceed clients' needs. Produced Proposals, Case Studies, Customer Storyboard, RFPs/RFIs and other marketing materials.• Developed and maintained new and existing client-facing content for proposals, presentations and RFPs, etc. for $1M - $50M pursuit opportunities.• Worked with Marketing and Strategy Groups to align messaging and content across all collateral.• Worked with Ops in creating Customer Story for the Sales team to tell a compelling story.• Managed Qvidian RFP database system in keeping all updated content information in the library.• Demoed and trained on Salesforce Customer Storyboard.

Developed new and existing Life Insurance carriers solutions which leveraged the entire portfolio.Worked with Account Executives in identifying needs analysis and developed solutions for new business.• Managed the software setup and implementation process for new and existing clients.• Project manager in developing the solutions for RFPs.• Developed Learning Centre Forum on each product offering for all Sales Reps.• Led and performed product demonstrations.

Irvine, Ca, Us

Developed long-term strategic account plan for clients attaining new and upgrade Default Financial Services business. Managed the software setup and implementation process for new and existing clients.• Built and maintained relationships with the mortgage customers at all levels• Responsible for coordinating training on systems• Identified compliance issues and communicated to clients• Interfaced with internal departments ensuring the functions are promptly performed• Worked with cross-functional teams to meet client goals

Irvine, Ca, Us

Partnered with Sales Reps and Executives to develop client-centric solutions for the assigned $50M+ mortgage and government accounts.• Managed pre-sale and production processes.• Managed RFP database system.• Implemented training and supervised software integration on RFPMaster database.• Developed customized proposals, presentations, RFPs,and security questionnaires• Event Planner for Annual Sales meetings.

Bachelor Of Arts, Dance And Health

Dance