Kimberly Ward Email & Phone Number

Melville, New York, US

• Oversees the renewal process and tracks defined metrics for the assigned partner and direct customers while meeting customer retention and bookings targets, maintaining key relationships both internally and externally.
• Protect and grow the renewal revenue by selling the value of Saas and On-Prem maintenance and support with a total contract value (TCV) $50K - $2M
• Accurately tracks and forecasts assigned region on a regular basis.
• Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
• Drives renewal revenue generation strategies.
• Works closely with Sales on account strategies, any found issues or challenges.

Melville, New York, US

• Project manage virtual teams (Sales Reps, Solution Principals, Solution Consultants, Subject Matter Experts) in developing and producing RFPs, RFIs, and Proposals.
• Plan, organize, and coordinate the proposal development schedule.
• Manage the creation of Verint's proposals for new and existing sales opportunities in averaging 1-3 monthly with a total contract value (TCV) ranging up to $500K-$25M.
• Developed and led a proposal process that resulted in a 20% increase in successful bids, by implementing strategic project management techniques and enhancing collaboration across teams.
• Collect feedback on all proposal wins/losses.

• Partner with Sales Reps, Subject Matter Experts, and Executives in creating healthcare solutions in the areas of developing customized RFPs, RFIs, proposals,and presentations.
• Determined proposal concept by identifying and clarifying opportunities and needs.
• Managed the creation of IBM Watson Health's proposals for new and existing sales opportunities.
• Established a proposal development process with clear roles, responsibilities and timelines.
• Implemented training (business and technical) and supervised software integration on Qvidian database.
• Developed and managed the Salesforce RFP/RFI board

Miami, FL, US

• Worked with Business Development Directors and Solution Managers in developing the solutions to meet/exceed clients' needs. Produced Proposals, Case Studies, Customer Storyboard, RFPs/RFIs and other marketing materials.
• Developed and maintained new and existing client-facing content for proposals, presentations and RFPs, etc. for $1M - $50M pursuit opportunities.
• Worked with Marketing and Strategy Groups to align messaging and content across all collateral.
• Worked with Ops in creating Customer Story for the Sales team to tell a compelling story.
• Managed Qvidian RFP database system in keeping all updated content information in the library.
• Demoed and trained on Salesforce Customer Storyboard.

• Developed new and existing Life Insurance carriers solutions which leveraged the entire portfolio.Worked with Account Executives in identifying needs analysis and developed solutions for new business.
• Managed the software setup and implementation process for new and existing clients.
• Project manager in developing the solutions for RFPs.
• Developed Learning Centre Forum on each product offering for all Sales Reps.
• Led and performed product demonstrations.

Irvine, CA, US

• Developed long-term strategic account plan for clients attaining new and upgrade Default Financial Services business. Managed the software setup and implementation process for new and existing clients.
• Built and maintained relationships with the mortgage customers at all levels
• Responsible for coordinating training on systems
• Identified compliance issues and communicated to clients
• Interfaced with internal departments ensuring the functions are promptly performed
• Worked with cross-functional teams to meet client goals

Irvine, CA, US

• Partnered with Sales Reps and Executives to develop client-centric solutions for the assigned $50M+ mortgage and government accounts.
• Managed pre-sale and production processes.
• Managed RFP database system.
• Implemented training and supervised software integration on RFPMaster database.
• Developed customized proposals, presentations, RFPs,and security questionnaires
• Event Planner for Annual Sales meetings.

Bachelor Of Arts, Dance And Health

Dance