Kim Harris Email & Phone Number

United States

Insurance software solutions

SAPIENS – April 2019 to Present■ CoreSuite P&C Implementation for Commercial Insurance to include; Workers Comp, CPP,Commercial Auto and Commercial Umbrella■ Liaison between business users and development/technical team■ Gather and document client business requirements■ Document configuration changes associated with assigned enhancements using wireframes■ Work with architecture and development teams for clarifications, impact analysis, documentation updates■ Document and map source system data points to a pre-defined insurance-specific targeted data model■ Provide direction and support for technical staff■ Participate in Data Modeling and other data design activities■ Drive creation of reusable components, frameworks and models from executed BI projects■ Manage customer expectations and deliverables including client issues, management and escalation■ Utilize Agile or Waterfall project management methodologies and relevant software in the planning,scheduling, reporting and change management of requirements, defects and enhancementsSTRENGTHS■ Client Relations■ Project Management■ Detail Oriented and Diligent■ Strong Sense of Ownership■ Excellent Interpersonal andCommunication Skills■ Strong Analytical Skills■ Problem Analysis and Resolution■ Operational Process Improvement■ Production and Quality Control■ Product Life Cycle Management■ Superior Customer Service■ Forecasting and Budgeting■ Vendor ManagementTECHNICAL SKILLS■ Axure■ JIRA■ Microsoft Office 365■ ServiceNow■ Skype■ Teams■ Windows PC Work Environment■ WorkDay

United States

■ Currently manage the largest and most profitable Workers Compensation Business Process Services client with annual direct written premium of one billion dollars■ Currently lead an extremely active and complex account that requires excellent communication skills and organization with the client as well as account staff■ Lead eight offshore Business Analysts providing direction and oversight for Regulatory/Compliance and Project Change Controls for three platforms■ Provide direction and support for four offshore technical staff■ Manage three US business analysts, including staff performance evaluations■ Develop and manage project plans■ Manage all production support activities■ Coordinate all code deployments and validation■ Prepare client specifications and approaches for Project Change Control■ Prepare client pricing for Project Change Control■ Identify delivery led growth revenue opportunities■ Responsible for assisting division CPA with budgeting and forecasting for Business Processing Services financials■ Prepare executive Steering Committee Meeting documents

Information Technology & Services

United States

United States

■ Integral part of largest Independent Agency in Columbia, SC■ Promoted to Team Lead for Commercial Lines in 1996■ Promoted to Commercial Lines Account Manager in 1995■ Promoted to Personal Lines Account Manager 1992■ Responsible for all Agency Accounting to include billing, receivables, agency commissions, and payroll 1990-1992■ Licensed Property and Casualty Agent for SC