In this role, I was responsible for supporting clients in their recovery process, assisting with intake and assessments, facilitating group counseling sessions, maintaining detailed client records, and collaborating with clinical staff and management to develop and implement personalized treatment plans to meet clients' needs.

In this role, I was responsible for managing weekend admissions, conducting facility tours for prospective residents and families, coordinating with healthcare professionals for seamless transitions, and executing marketing strategies to promote the nursing home's services.

In this role, I am responsible for collaborating with team members for providing exceptional customer service with a keen focus on gaining maximum client satisfaction.It is my duty to share relevant information with customers regarding company's services and products. Furthermore, I schedule new and current clientele, while managing, ordering, and receiving inventory.Key Achievements:• Optimized ROIs by 2x by developing and implementing strategic plans and initiatives.• Addressed all queries and concerns by answering all incoming phone calls for maintaining a seamless workflow.

During this role, I was supporting with monthly revenue accrual by staying abreast of all cases billing.It was my responsibility to answer all incoming phone calls and noted detailed messages for unavailable staff.I was also meeting and surpassing monthly revenue goals by efficiently scheduling all clients. Moreover, I utilized the authority of a Notary Public to notarize several confidential documents for compliance purposes.Key Accomplishments:• Generated nearly $3.5M in money owed by clients for attorney work and stopped paying bills.• Gained high levels of client satisfaction by acquiring and responding to customers' feedback.• Optimized organizational revenue by developing and executing robust marketing strategies.