Team Leader assist Project Manager with show needs specifically relating to the Customer Account Managers and suppliers. Responsible for leading a team of 1-10 Customer Account Managers by being the first point of contact for questions or issues with exhibitor account. Interface with suppliers for questions and answers for special quote items, costs, first and final payment, providing reports to suppliers and communicating the expectations at show site s well as the delivery schedule for services.

Worked cross functionally to communicate and plan tradeshows for GE Healthcare. Planning involved end to end management of tradeshows to raise brand awareness, produce qualified leads, increase revenue and enhance customer satisfaction. Managed $1M+ budgets; tracked all metrics for tradeshows. Led two event managers who planned and executed smaller exhibits and events to ensure rigor and best practices. Collaborated with global counter parts to ensure booth layouts, space usage, and best practice tools such as iLeads and resource schedulers were used consistently across all tradeshows.-Project managed upwards of 10 complex tradeshows across GE Healthcare/Healthcare IT, including leading build outs of 5,200 - 14,000 square foot booths at the business’ largest tradeshows. -Led exhibit hall strategy discussions for GE Healthcare’s Centricity LIVE annual conference that attracts over 1,000 attendees and over 40 sponsors. -Worked with field marketing to generate annual tradeshow calendar, set lead goals and develop post event campaigns. Annual ROI results for tradeshows and events produced over $18M in funnel opportunities.-Managed various cross business teams to execute 10 tradeshows. -Championed Healthcare Guidelines (aka Sunshine Act), ensuring guidelines were implemented across all shows and events. -Marketing Excellence Award, GE Healthcare, 2013-HIMSS Exhibit Best In Show 2012-Centricity Universal Viewer Product Launch 2012-Management Award – Marketing Operations Best Practices - 2006-Management Award – Outstanding performance – 2005

Led a team of approximately 7 EDI Implementation Specialists. Managed annual evaluation, performance and growth planning. Collaborated with team members to develop best practices and implemented best practices across teams. Identified qualified candidate’s and interviewed for open positions. Developed, implemented and executed Performance Improvement Plans for employees who were under performing. Assisted employees with go live implementation when needed.-Developed and implemented Standard Operating Procedures for department which resulted in a smoother and shorter implementation time for customers.-Developed and led training courses for external customers on tips and tricks of the software and troubleshooting tips

Answered incoming phone calls in regards to service related inquiries to troubleshoot software applications issues. Documented, tracked and monitored problems to ensure resolution was in a timely manner. Maintained in depth customer management to acquire and retain customers and increased customer satisfaction.-Worked closely with Clearinghouse to ensure all enrollments were in place and claims were being filed appropriately.