Customer Service Operations (Lexia Voyager Sopris, Inc.)
Current*Collaborate with a team that works with Michigan’s Department of Education in coordinating the training of their teachers in LETRS, “Science of Reading”, a multimillion-dollar contract.*Revitalized the registration site for teacher training, transforming it into a more user-friendly environment and created instructions on how to use the site.*Coordinate with Customer Success Managers and other schedulers to ensure the accurate entry of teacher training (LETRS) into the Swoogo… Show more *Collaborate with a team that works with Michigan’s Department of Education in coordinating the training of their teachers in LETRS, “Science of Reading”, a multimillion-dollar contract.*Revitalized the registration site for teacher training, transforming it into a more user-friendly environment and created instructions on how to use the site.*Coordinate with Customer Success Managers and other schedulers to ensure the accurate entry of teacher training (LETRS) into the Swoogo registration site.*Leverage strong interpersonal skills to correspond with teachers and other school district leaders, answering their questions and tactfully de-escalating any frustrations they may have.*Provide a calm and organized presence when things don’t go as planned, setting up an emergency Zoom alternative host for Professional Learning Facilitators Show less