Kimberly Giles Email & Phone Number

New England

Regional oversight of Projects, People & Customers for all US Eastern Regional based projects and staff. Other key responsibilities include:* Regional Strategy & Operational Excellence* Project Delivery & Account Management* Team Mentorship & Management* Regional Financial & Operational Management* New Business Development & Strategy* Project Estimations, Proposal Writing & Presentations

Responsibilities included Project Delivery and team oversight for Projects located in the New England Area . Other key responsibilities include:* Project Delivery & Customer Relationship Management* Oversight of Project Delivery Team Members* Project Financial Oversight* New Business Development & CRM* Project Estimations, Proposal Writing & Presentations

New England

Planning and delivery of commercial office moves across the US. Key responsibilities in this role included:* Strategic Planning* Move Management projects inclusive of several projects over 4000 people each* Program Management & Business Needs Analysis* Space Utilization Studies* Block & Stack Plans* FFE Coordination* Vendor Management Activities

As a General Manager, my core responsibilities included organically growing new business by prospecting for leads, negotiating and closing new business, and growing and retaining existing business. Additionally, as part of this role I had financial reporting duties, administrative staff member hiring and development, and facilities management components. Key accomplishments in this position were:• Top performer in networking to the commercial real estate community including brokers and business partners to establish brand awareness and identify high quality lead sources• Designed a successful marketing piece used during the sales process that was adopted by the North American Region• Converted inquiries at an average rate of 25% resulting in a positive impact to monthly revenue and occupancy goals• Selected to take over a new acquisition in 2006 and successfully improved occupancy by 35% in the first 6 months • Top five sales person for the Business Unit in 2005 through 2007• Grew existing revenue by 16% in 2007 over 2006 numbers and by 13% in 2008 over 2007• Chosen by senior leaders to managed the largest amount of square footage amongst my peers totaling 64,000 • Oversaw three commercial properties with the largest projected annual profits in the area of 2.67 Million dollars for 2008• Led a team of 10 direct reports across the three locations mentoring three towards management promotions • Oversaw several construction projects from the tenant/owner side including contractor meetings and punch-lists• Led a pre-leasing campaign in 2001 for two commercial property locations resulting in a 50% lease up prior to opening• Grew Revenue by 26% in the last six months of 2001 with the delivery of an additional 19,000 square feet of office space• Top two sales person for the Business Unit in 2003 and 2004

In my role as the Assistant General Manager, my responsibilities included sales and marketing of products to in-house customers, accounts receivable, accounts payable, monthly invoicing, as well as management of a team of 5 employees. In my short time in this role I demonstrated that my previous experiences translated well into a new industry, and was thus promoted to General Manager within 5 months.Key accomplishments in this position were: * Streamlined the internal AR and AP for the business center * Selected to assist another location with cleaning up AR and AP * Developed and mentored nine customer service staff members

As the Assistant Culinary Director in their Boca Raton, Florida property my responsibilities included serving a resident population of over 550 and a staff of 150 employees in one of the company's largest retirement-lifecare communities. My key duties included menu development, purchasing, inventory control, payroll and budgetting. During my tenure at this property I became ServeSafe Certified and a Certified Dietary Manager.

As the Assistant Culinary Director in the Lansdale, Pennsylvania location I was responsible for providing dining services to a resident population of 195 with a staff of 75 employees. My key duties were hiring of personnel, oversite of the food production process, payroll, accounts payable, and purchasing. I was able to demonstrate my leadership abilities through several management changes, and was asked to consider transferring to a larger property within the organization. I accepted the move to the Boca Raton, Florida property and transferred in January of 1997.

As the Dining Room Manager at the Lansdale, Pennsylvania property my key responsbilities included supervising a staff of 50 employees and providing dining services to 145 retirement-life residents. I was also responsible for developing training and retention programs as the property was undergoing an expansion and would require additional employees within the year. My key duties were to oversee food production and service during the evening meals and ensure proper customer service was being offered. As the property opened it's second phase of construction, I was offered the Assistant Culinary Services Director's position, and became repsonsible for hiring and training my replacement.

Ba, Food Marketing

* Contributor to the 1992-93 National-American Wholesale Grocer's Association (NAWGA/IFDA) Annual Industry Report * Participant.

Mcr Candidate

Current MCR candidate