Kimberly Hart Email & Phone Number

United States

Versatile professional adept at optimizing work order routes based on dynamic factors such as availability, traffic hazards, and weather conditions. Proficient in conflict resolution, mediation and fostering positive relations between drivers and management. • Navigate and adjust 30+ routes based on daily needs, available technicians, weather conditions and traffic hazards. • Production boost on area coverage by 20% through strategic scheduling and precise location monitoring.

Philadelphia, Pennsylvania, United States

Steadily achieved incentive target goal rates by efficiently managing products through various processes such as Picking, Packing, Returns, Quality, and Inventory Control. Additionally, contributed to product and consumer satisfaction through conducting efficient inventory counts.

Swarthmore, Pennsylvania, United States

~ Reduced excessive overtime by 35% within initial four months while prioritizing client satisfaction. ~ Achieved a consecutive quarterly CSAT score of 98% (customer satisfaction).~ Assisted an average of 60-65 clients/aides daily regarding scheduling concerns/issues via chat, text, phone, and email support and streamlined scheduling and operational processes, reducing overall costs by 25%. ~ Analyzed client needs and implemented customized solutions while managing ongoing support.~ Evaluated and resolved conflicts, improving scheduling efficiency by 30%.

Collingdale, Pennsylvania, United States

~ Governed schedules for approximately 475-500 clients and aides while promptly replacing 24/7 call-out coverage.~ Drove financial performance of assigned area by ensuring client satisfaction and lowering overtime pay by 35%.~ Guaranteed compliance with company policies and procedures by holding employees accountable, maintaining quality assurance standards, and developed and implemented the call of action to correct insufficiencies.~ Reduced costs by 25% by improving workforce management and scheduling practices.~ Established and maintained strong relationships with referral sources, enhancing company reputation, and expanding client base with personalized solutions for clients.

United States

~ Effectively managed team of 6 providing high levels of administration.~ Coordinated office travel and events while processed all documentation. ~ Established loyal referral base of attorneys, primary offices, and assisted living via sales and marketing presentations of services and maintaining valuable relationships. ~ Negotiated all accounts payable and receivable.~ Confidential client data entry, incoming client calls, verified client insurance and explained coverage via in or out of network.~ Applied and registered facility with all health insurance companies, establishing in-network status to receive higher billing amounts per client.~ Numerous additional tasks that occurred daily in reference to office administration and management, sales and marketing, accounts payable, invoicing, customer relations, relationship building and sustaining, insurance verification, and negotiating.

United States

~ Expertly handled an average of 75-120 inbound calls per day, providing tailored vacation solutions, resolving client inquiries and/or booking issues while upselling resort and excursion opportunities, and maintaining an efficient booking process.~ Reduced booking errors by nearly 40% through meticulous cross-checking of customer details and implementing process optimizations to streamline the reservation workflow.~ Gained proficiency in travel logistics, GDS systems, and customer engagement.~ Demonstrated commitment to professional growth by successfully completing ongoing industry training.

Bachelor Of Arts - Ba, Psychology, 3.7

Associate Of Arts - Aa, Psychology, 3.8

Activities and Societies: Honor Roll