Kimberly Hayman Email & Phone Number

Seattle, Washington, Us

Minneapolis, Mn, Us

Services: - User Experience – including user/customer research, user testing- Product management - including voice of customer, competitive analysis, business analyst, strategic marketing, commercialization, business architecture- Group workshop facilitation – including ideation workshop, Design Sprint workshopRecent client work:- Facilitated weeklong Design Sprint workshop, which included SME research, connected product portal design, and validation feedback with 5 customers.- Created strategic marketing plan for a startup business.- Created a strategic marketing framework for developing product positioning and plan for a blockchain technology startup.

Charlotte, North Carolina, Us

Honeywell Building Management Systems

Hopkins, Minnesota, Us

Product Manager for industrial cellular routers, serving industrial IoT, digital signage, and retail kiosk customers.• Manage five existing product lines with global distribution through direct and indirect channels.• Drive product development for four new product development projects at various stages of development• Generated business cases for three new products and multiple product enhancement requests• Customer research for new product development initiatives• Competitive analysis, strategy maps, and pricing analysis• Created and maintain roadmap for phase-in/phase-out of new products and existing product end-of-life.Launched two new products Digi IX10 and IX20

Minneapolis, Mn, Us

Internet of Things (IoT) consultant, specializing in user experience, productization, and commercialization of connected-product solutions.· Created new offerings/products, including value proposition descriptions; gathered customer validation feedback of those new offerings/products, and presented recommendations to leadership· Collaborate with sales people to plan connected-product solutions and strategies to meet client needs.· Authored 15 professional services proposals for clients in 2017.· Created a consulting offering for an ideation workshop. Researched group ideation methods, built a workshop, piloted the workshop with an internal audience, and then conducted the workshop with client.· Led early stage product design project for large multi-national client. Conducted an extensive (10-site) research effort, compiled findings in a 40+ page formal report, collaborated with colleagues on technology investigation, led client ideation workshop and product concept selection. · Recognized with “Focus on the Customer” Impact Award for co-creating an initiative to improve customer feedback among sales, marketing, and product management groups.· Analyzed, compared and contrasted an existing IoT user interface with new IoT solution. Delivered a 35-page analysis document. The client is now transitioning to the new product.

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Managed direct reports:· Conducted annual goal setting, professional development planning, performance reviews and salary planning for direct reports, including: four product engineers and two usability analysts.· Hired two people: job interviews, hiring decision, and on-boarded new employees.· Led center of excellence forum for UX professionals for three years. Knowledge transfer to global organization:· Conducted monthly knowledge transfers for internal stakeholders and leaders in North Am, Asia Pac, Latin Am, Europe, Middle East, and Africa.· Created and presented new software product features and benefits webinars for a global, internal audience. (1 - 2 per year)Projects:Tracer Graphics Editor (2015) – Graphics software tool utilized by field installation technicians through multiple platforms/productsProduct Manager:· Gathered and prioritized new feature requests from stakeholders· Identified dependencies with other products within the system· Collaborated with peers on multiple product teams to align product roadmaps needed for overall system featuresTracer Concierge (2014-2016) – New product introduction fo a touchscreen thermostat control of HVAC and lighting, designed for restaurants, retail and other light commercial buildings. Designed for both tablet and phone, in English and three other languages. Product Engineer/Business Analyst:· Identified and documented personas and use cases based on customer research· Analyzed and captured existing product to ensure no loss in functionality for existing customers· Documented product requirements across three major releases· Mapped system-wide installation process, for three system variations Tracer BAS Operator Suite (2012) – New product development and introduction for iOS and Android hybrid mobile app to monitor, control and manage commercial buildings. · Conducted contextual inquiry user research · Authored requirements, use cases, Agile stories, and advised as SME

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Product planning manager for Trane unit controls products with three direct reports.Customer-focused new product development:· Lead teams in gathering and analyzing customer needs· Foster collaboration and build consensus amongst stakeholders and development team.· Presentations to customers and internal stakeholdersUser Experience:· Author requirements and use cases· Apply User-Centered Design methods, such as personas, use cases, task flow, wireframes· Facilitate usability testsProjects of note:Tracer UC400 (2009-2010) – Embedded device project to build a multi-purpose input/output controller product for commercial HVAC terminal units, including fan coil, blower coil, unit ventilator, and WSHP.Product Engineer/Business Analyst:· Analyzed a six existing I/O controller products to be superseded by single new product· Gathered and analyzed needs from stakeholders· Authored hardware and software requirements· Provided content and subject matter expertise for installation, maintenance, and operational documentation· Authored best practices guide for interfacing with systemTracer AdaptiView (2008) –Three-year development program for an embedded controller device, touchscreen graphical user interface, and communication interfaces, for Trane’s large commercial chiller equipment. Product Engineer/Business Analyst:· Competitive research and analysis· Led team’s requirement gathering process, collecting and compiling over one thousand individual comments from dozens of stakeholders. · Captured and documented product requirements for hardware device, touchscreen, user interface screens, and communication interfaces.· Internationalization for global use, including aspects such as hardware agency listings, units of measure, and 24 languages.· Assisted in multiple rounds of usability testing, with over 20 users, for the touchscreen interface design.

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New product development for Trane Building Control Systems, with responsibilities such as:· Gathered and analyzed customer and business needs· Authored requirements and use cases· Applied User-Centered Design methods, reviewed and validated design concepts· Authored and conducted functional tests· Conducted internal knowledge transfers· Presented to customers and internal stakeholders· Earned Six Sigma for Software – Green Belt

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Technical Product Support for Trane Building Control Systems.· Internal product support for national field service organization· Troubleshoot and problem solve by phone and on location· Teamwork and collaboration

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Pre-sale product support for Trane chiller equipment.· Technical and competitive sales support for national sales organization of commercial equipment· Responded to technical product questions requests by phone and email· Presentations to external customers and internal audiences· Technical writing for sales and service audiences

Master Of Arts (M.A.), Organizational Leadership

Bsce, Mechanical Engineering