SIU Center for Workforce Development implements statewide and national workforce development projects by developing advanced online solutions and implementing customized programs in collaboration with state agencies and organizations in the public and private sectors.Oversee Illinois workNet and Apprenticeship Illinois social media channels through content and graphic creation, effective engagement, marketing strategies, and data analysis. Manage newsletters, messages, communications, and outreach. Plan and implement marketing strategies to support statewide initiatives and awareness campaigns in collaboration with workforce partners. Serve as point contact to workforce partners. Present at Conferences. Provide assistance to users/partners via the Help Desk. Create and publish content for websites, resources, processes, instructions, and webinars. Test and troubleshoot websites, apps, and online tools.• Projects: Illinois workNet, Apprenticeship Illinois, WIOA Works Illinois, Illinois Workforce Innovation Board, WIOA ePolicy, disabilityworks, Illinois Open Educational Resources• Past Project: Get Hired Illinois• Areas: Social Media, Service Finder, Event Calendar, Success Stories, Help Desk, Dashboard Messages, Contact Us, FAQs, Newsletters, Articles/Guides, Webpages/Subsites, Outreach Marketing Materials• Tools: Hootsuite, Canva, iStock, OneStream, Zoom, Eventbrite, Google Analytics, SharePoint, Trello, Azure DevOps, Adobe, MicrosoftServe as primary contact for office/campus liaison, payroll, inventory management, recruiting, hiring, and event planning. Assist with fiscal operations.• Tools: Administrative Information Systems, HireTouch, PaymentNet, Entrust, MoveIT, CampusShip

Primary contact for office/campus liaison, inventory management, recruiting and hiring, and payroll.Oversee social media communication for Illinois workNet including strategizing, planning and implementing, marketing, maintaining online reputation/brand, content management, boosting online traffic, and collaborating with workforce partners to carry out statewide/nationwide initiatives. Provide assistance to users/workforce partners via communications Help Desk and serve as primary contact to workforce partners. Report usage and statics details to grant funders. Test and troubleshoot websites, apps, and online tools. Maintain website content.Assist with special project tasks including Illinois workNet, Get Hired Illinois, Apprenticeship Illinois, WIOA, disabilityworks, Illinois Open Educational Resources, and Talent Pipeline Management.

Main contact for employees, visitors, the general public, vendors, state agencies, and partners via email, social media, phone, webinars, and in-person events.Social media content development to increase awareness, build partnerships, and boost web traffic while maintaining online reputation/brand. Report website usage and statistics to grant sponsors. Event creation and tracking. Carry out website testing and troubleshooting for quality assurance. Provide online help desk support via emails, messages, social media platforms, and contact forms. Maintain website content on FAQs, Success Stories, link checkers, event submissions, partner index, etc.Test Site Coordinator overseeing Springfield's location for CNA exams through Illinois Nurse Aide Testing. Scheduled test dates for the program year, completed monthly reports and documentation, proctored exams and special accommodations, and policy enforcement set by INAT and the Illinois Department of Public Health.Schedule, coordinate, and prep for meetings/events. Fill job openings by outreach, applicant testing, interviewing, hiring, and training. Manage office inventory, tracking, reporting, ordering, and surplus.Assisted with special projects, including Illinois workNet, Illinois Open Educational Resources, Talent Pipeline Management, Youth Apprenticeship Program, Community Youth Employment Program, Building Futures, EPIC, Apprenticeship Plus, disabilityworks, WIOA, and Illinois Nurse Aide Testing.

Conducted daily web testing. Drafted social media content. Researched statewide events and shared to site calendar. Managed partner location index through information verification via phone, email, and online research. Maintained customer/partner contact database following workflow processes to validate requests working with Local Workforce Investment Act staff.Proofread articles, emails, newsletters, infographics, wireframes, agendas, and instructions. Prepared equipment, documents, and rooms for statewide conferences and meetings. Proctored Illinois Certified Nursing Assistant Exams following the Illinois Department of Health's policies.Assisted with projects for Illinois workNet, Illinois Open Education Resources, and Talent Pipeline Management.

Illinois workNet Support for the Apprenticeship Illinois Website, Social Media, Bulletin, Help Desk, Outreach, Marketing Materials, Event Calendar, Success Stories, Analytics, National Apprenticeship Week, and Youth Apprenticeship Week.

Represented the college and program during conferences, trainings, workshops, panels, new student orientations, and campus-wide activities. Served as a peer mentor by providing one-on-one support to non-traditional college students of low-income, first-generation, and/or disability backgrounds.Assisted in strategic planning and execution of events, workshops, and academic check-ins by organizing, acquiring resources, creating PowerPoints, and promoting registration through student interaction and social media platforms. Networked and developed relationships with prospective/current students, program participants, and external programs.