Manage and coach the Region to a maximum performance in sales, operations and member experience in both the Philadelphia and New Jersey area locations. Achieve high levels of performance, revenue growth and production throughout the branches while maintaining operational integrity,NCUA compliance and exceptional member service. Recruited and retained top talent to provide high level coaching & increased YOY results on a consistent monthly basis Realigned management team to ensure full operational integrity and increased effective audit results. Led the Region to the top in member service scoring

Manage the district operations for the Philadelphia region; achieve optimal performance, revenue growth, and production throughout the branches and ensure continual compliance with strict regulatory guidelines. Recruit and retain top talent and maximize the potential of branch managers; analyze key requirements and address performance deficiencies. Monitor the achievement of all sales and performance objectives; achieve operational excellence. Provide direct supervision of managers and delivers mentorship and coaching to staff.• Restructured an underperforming team and led the branch to ranking in the top 3rd tier throughout the company; analyzed requirements, pinpointed opportunities and implemented strategic programs• Coordinate branch services and operations to generate additional revenue and capitalize on direct opportunities; achieves $350,000,000 revenue increases on a quarterly basis and exceeded all quotas• Promoted throughout tenure with Sovereign Bank for exceptional internal contributions and key achievements; assume positions of increasing responsibilities and ethically represented the company