• Facilitate new market product trainings and execute customer success models to support global rollouts • Perform monthly adoption and utilization analysis for sales district level reporting and KPIs for executive steering committee• Meet with key stakeholders to create go-to-market plans, monitor commercial launch success, and promote use

• Produced educational video and print collateral for healthcare professionals to drive higher engagement in web-based data management• Implemented Zendesk CRM for customer support teams and completed 21CFR Part 11 system validation/compliance• Redesigned product support site and coordinated launch to drive self-service resources and decrease support ticket volume

• Implemented Litmos learning management system for sales, customer service, compliance and external product training• Developed and produced customer-facing training tutorials and new product content for +110,000 active healthcare professionals• Managed WalkMe development, design, and deployment for in-product training, resulting in 25% increase in usage

As part of the Inside Sales team, I excelled at connecting medical professionals with the technology they need to be able to save lives and meet government requirements. It required having full knowledge of the EMR platform and workflows in the outpatient setting. As a senior and most tenured member of the team, I built the resources for new hires, analyzed key performance metrics against quotas, as well as collaborated on projects with business operations and product.

• Committing and implementing warm account leads onto Practice Fusion, a free, ads-supported platform• Hit aggressive individual goal targets for converted leads in a month• Using NetSuite customer relations management to manage all client interactions and tracking the progress of accounts• Pitching the benefits of a web-based Saas program to medical professionals • Successfully transfer active accounts to Customer Service to continue utilization• Testing new technology and systems for the team to increase efficiency and reach team goals

• Guided and trained medical professionals from their initial inbound interest all the way through full adoption and activation• Placed in top quartile each month for individual targets

• Reaching out to new users who have signed up for an electronic health records account. • Determining the best next steps for medical practices to take to overcome the barriers to going electronic. • Creating confidence in providers in using EHRs as well as improving patient care and reducing cost in medical offices.• Maintain a high satisfaction rate at all times, and go above and beyond to help users get to the right resources.• Using NetSuite customer relations management to manage all client interactions and metric tracking.• Building reports in CRM for projects and tracking quality of service.• Promoting SaaS (software as a service) to providers and the benefits of an electronic based, secure service.• I am currently working on projects to improve the already phenomenal service we give to customers by reaching out to practices with specific needs.

• Worked as the intern for Doug Bonacum, the VP of Patient Safety at Kaiser, to work on measures to improve patient safety and quality of care.• Wrote a white paper on the benefits of a public health campaign promoting patients playing an active role in preventing medical errors.• Processed video clips to create video ethnography for preventing medication errors in nursing stations.• Surveying Kaiser staff members on their user experience with KP Connect, the electronic health records system for all Kaiser facilities.• Assisted in creating a patient driven care system pilot that would focus on patient centered care.