Kimberly Neely, Pmp Csm Pal I Email and Phone Number

Solution Train Engineer for Depositary Receipts

Manager of Managers, Retail Operations Strategy, Initiatives, QA & Risk, and AnalyticsCreated and communicated a vision and built an entire team to support the current and future needs ofseveral LOBSs, all while working to increase the scope of our positive changes for all RBO Work closely with business partners to analyze internal, upstream, and downstream processes to identifynew opportunities to increase efficiency and customer satisfaction Lead multiple teams that… Show more Manager of Managers, Retail Operations Strategy, Initiatives, QA & Risk, and AnalyticsCreated and communicated a vision and built an entire team to support the current and future needs ofseveral LOBSs, all while working to increase the scope of our positive changes for all RBO Work closely with business partners to analyze internal, upstream, and downstream processes to identifynew opportunities to increase efficiency and customer satisfaction Lead multiple teams that analyze, develop, and implement new and efficient processes that includeBusiness Analysts, Reporting and Automation Analysts, and QA & Risk Representatives Monitor progress to performance objectives and work to eliminate obstacles Develop strong relationships, embracing cross-boundary collaboration to influence peers and seniorexecutives Show less

Worked closely with the SRC Management and team members to gather, organize, distribute, andimplement change ideas Increased our use of JIRA to organize and prioritize the process improvement work of the team

TIS - Service Operations - Center of Automation

Scrum Master with multiple crews working in Intelligent Automation within Commercial and Institutional Banking• Facilitated two brand new crews which resulted in new Automation Anywhere processes being introduced to the bank• Coached two struggling crews within Retail and C&IB to help ensure their success moving forward• Ensured adherence to Agile principles through advanced coaching methods, effective communication and team building which resulted in the team achieving… Show more Scrum Master with multiple crews working in Intelligent Automation within Commercial and Institutional Banking• Facilitated two brand new crews which resulted in new Automation Anywhere processes being introduced to the bank• Coached two struggling crews within Retail and C&IB to help ensure their success moving forward• Ensured adherence to Agile principles through advanced coaching methods, effective communication and team building which resulted in the team achieving objectives• Identified process improvement opportunities and took the necessary steps to implement them• Worked with the Product Owner to prioritize the backlog and ensure the items were ready for the crew• Ensured that strategic business objectives, customer needs and satisfaction were primary considerations in all technical decisions, and leveraged that information in creating customized solutions• Utilized communication and coaching concepts to build a highly productive, successful, diverse and cross-functional team Show less

Project Manager within the Cyber Security, Fraud and Enterprise Architecture teams.• Employed project management tools and techniques for recognizing, anticipating, and resolving organizational and enterprise level problems• Mobilized both time and resources to complete multiple complex projects and objectives• Utilized a variety of administrative skills and technical knowledge to manage organizational IT policies, standards, and procedures• Facilitated large scale project… Show more Project Manager within the Cyber Security, Fraud and Enterprise Architecture teams.• Employed project management tools and techniques for recognizing, anticipating, and resolving organizational and enterprise level problems• Mobilized both time and resources to complete multiple complex projects and objectives• Utilized a variety of administrative skills and technical knowledge to manage organizational IT policies, standards, and procedures• Facilitated large scale project meetings to gather important information from various stakeholders and teams• Planned, organized, monitored and controlled large, enterprise level projects, ensuring efficient use of financial, technical, and administrative resources• Managed large technical projects from RFP to Implementation• Lead cross-functional teams through initiation to execution and successful implementation Show less

• Project Manager within the Enterprise Architecture team working with IFW, SOA, and APIM implementations.• Employed project management tools and techniques for recognizing, anticipating, and resolving organizational and enterprise level problems• Utilized a variety of administrative skills and technical knowledge to manage organizational IT policies, standards, and procedures• Planned, organized, monitored and controlled large, enterprise level projects, ensuring efficient use of… Show more • Project Manager within the Enterprise Architecture team working with IFW, SOA, and APIM implementations.• Employed project management tools and techniques for recognizing, anticipating, and resolving organizational and enterprise level problems• Utilized a variety of administrative skills and technical knowledge to manage organizational IT policies, standards, and procedures• Planned, organized, monitored and controlled large, enterprise level projects, ensuring efficient use of financial, technical, and administrative resources• Managed large technical projects from RFP to Implementation Show less

• Worked on the HIBS Billing System• Defined system specifications• Participated in process improvement for internal and external clients• Gathered requirements and interacted with customers and technical staff• Worked closely with clients on various project-lead activities

• Write business requirements to ensure the needs of the client are satisfied via elicitation from the business and supplied documentation• Work closely with IS team members to help deepen the understanding between the business needs and technical capabilities• Gained expertise in supplying the client’s needs through working with the internal teams in the areas of FACETS, Claims, Call Center, Provider Maintenance, Configuration and Enrollment• Analyze and document the project scope… Show more • Write business requirements to ensure the needs of the client are satisfied via elicitation from the business and supplied documentation• Work closely with IS team members to help deepen the understanding between the business needs and technical capabilities• Gained expertise in supplying the client’s needs through working with the internal teams in the areas of FACETS, Claims, Call Center, Provider Maintenance, Configuration and Enrollment• Analyze and document the project scope for small to large sized projects• Collaborate with internal team members and external clients, through the TPA, to ensure the client needs are met and projects are successfully implemented• Supply Project Management support for small projects• Provide organizational support and requirement analysis within strict deadlines for high priority RFPs Show less

• Manage and define new client opportunities in the greater Pittsburgh and Philadelphia markets• Recruit the best professionals to match the needs of our clients

• Top Secret SSBI Clearance - 2011• Provide complete documentation creation and support within a PMO environment• Writing, editing, and formatting for final delivery various documents from functional requirements and user guides to test plans and procedures• Creating, editing and formatting for final delivery technical presentations• Meeting deadlines for documentation delivery to our customers, addressing changing priorities of the workload, editing and proofreading technical… Show more • Top Secret SSBI Clearance - 2011• Provide complete documentation creation and support within a PMO environment• Writing, editing, and formatting for final delivery various documents from functional requirements and user guides to test plans and procedures• Creating, editing and formatting for final delivery technical presentations• Meeting deadlines for documentation delivery to our customers, addressing changing priorities of the workload, editing and proofreading technical documents prepared by other writers, and checking drafts for format, clarity, consistency, and overall cohesiveness• Interfacing with team members and client staff to prepare the documentation for various review cycles within deadlines utilizing Word 2010, Visio 2007/2010, and Project 2007/2010 Show less

• Worked with the ECS Membership System• Analyze moderate to complex data processes, business processes and interfaces to support all departments• Conduct and document impact analysis to aid in decision making• Utilize Project Management methodologies as a Project Lead on medium to large-sized projects• Responsible for pre and post-implementation review and sign-off• Ownership of various project tasks, i.e. analysis, research, design/direction, develop test scenarios and… Show more • Worked with the ECS Membership System• Analyze moderate to complex data processes, business processes and interfaces to support all departments• Conduct and document impact analysis to aid in decision making• Utilize Project Management methodologies as a Project Lead on medium to large-sized projects• Responsible for pre and post-implementation review and sign-off• Ownership of various project tasks, i.e. analysis, research, design/direction, develop test scenarios and testing Show less

• Gather requirements for 4 new or modified websites• Completed full site analysis of current sites with documentation on impact and relevance on new sites• Created deliverables for each phase of the software development lifecycle, including: Functional Requirements, Project Change Requests, Status Reports, Meeting Minutes and Test Plans• Document issues, requirements, assumptions, and scenarios• Created HTML site mock-ups• Worked with end users to define and document system… Show more • Gather requirements for 4 new or modified websites• Completed full site analysis of current sites with documentation on impact and relevance on new sites• Created deliverables for each phase of the software development lifecycle, including: Functional Requirements, Project Change Requests, Status Reports, Meeting Minutes and Test Plans• Document issues, requirements, assumptions, and scenarios• Created HTML site mock-ups• Worked with end users to define and document system requirements for web application• Developed test scripts for multiple phases of testing the web application including unit, integration, user acceptance and regression testing for system functionality and quality assurance• Functioned as a liaison between client and vendors• Performed field-to-field data mapping documents for programmers and functioned as liaison between technical team and business unit to ensure customizations were delivered to specifications• Assisted in developing project plans, including estimations of funding, timelines, and resource allocation• Coordinated activities of project to ensure project progressed on schedule and within prescribed budget• Performed end-user assistance and/or training file updates and documentation requirements Show less

• Coordinated the installation projects of the our inventory control/tracking system at several locations• Create documentation and training materials for the users• Create and execute SQL queries for end users to assist in reconcilement issues• Designed a strategy for data transfer from our AR system into our AP system• Utilize SQL and Crystal Reports to design, organize and report information• Supply Network Administration services and management for the organization

• Instrumental in all phases of the SDLC• Consult with end users to understand and define business requirements• Responsible for analyzing and evaluating customers' business environments • Work with IT and customer professionals to develop, implement and perform quality assurance testing• Define, develop, and document business rules to support our applications and its interfaces• Create detailed test cases and test scenarios for system testing• Perform regression… Show more • Instrumental in all phases of the SDLC• Consult with end users to understand and define business requirements• Responsible for analyzing and evaluating customers' business environments • Work with IT and customer professionals to develop, implement and perform quality assurance testing• Define, develop, and document business rules to support our applications and its interfaces• Create detailed test cases and test scenarios for system testing• Perform regression testing to ensure product builds did not have a negative impact to existing code/data• Troubleshoot and resolve any problems by working with a broad spectrum of internal and external customers• Participate in process improvement initiatives by helping to create and/or refine various deployment processes and work instructions• Interfaced with several departments within the Insurance Sales Department including Medicare, Medicaid, Commercial, and SNP/CHIP Show less

• Troubleshoot and resolve all hardware and software issues for an organization of over 400 employees with 18 different locations• Responsible for the purchase, setup, and distribution of new desktop and laptop computers agency wide• Design and perform various trainings in general computer use and Microsoft applications• Analyze the needs of each department and implement individualized IT solutions• Responsible for creating and removing network accounts using Microsoft Active… Show more • Troubleshoot and resolve all hardware and software issues for an organization of over 400 employees with 18 different locations• Responsible for the purchase, setup, and distribution of new desktop and laptop computers agency wide• Design and perform various trainings in general computer use and Microsoft applications• Analyze the needs of each department and implement individualized IT solutions• Responsible for creating and removing network accounts using Microsoft Active Directory• Manage new user additions, changes, and removals to the telephone system• Design and conduct individualized user trainings based on needs• Create and maintain a system-wide knowledge-base for IT issues, questions, and helpful information• Instrumental in the creation of a computer inventory control system• Write and implement GPOs based on the individualized needs of each department and the organization• Manage hardware and software upgrades and patches for servers and users• Maintain the agency website Show less

• Analyzes and implements solutions regarding global team communication and training to insure a seamless process throughout the world and enhanced customer service.• Designs and personalizes customer websites in order to create a transparent link between FreeMarkets and our customers and their suppliers using FTP and PVCS Version Manager.• Completed an on-site situational analysis of our Asia Pacific Headquarters to assess the low customer service levels and recommended solutions to… Show more • Analyzes and implements solutions regarding global team communication and training to insure a seamless process throughout the world and enhanced customer service.• Designs and personalizes customer websites in order to create a transparent link between FreeMarkets and our customers and their suppliers using FTP and PVCS Version Manager.• Completed an on-site situational analysis of our Asia Pacific Headquarters to assess the low customer service levels and recommended solutions to enhance these levels. Personally implemented the recommendations, which included team training resulting in a more effective and efficient use of our applications.• Manages and coordinates over 45 monthly trainings of greater than 400 suppliers in 9 languages.• Trains and mentors team members and new hires on relevant applications and procedures to help increase the number of qualified and self-sufficient team members. Show less