Kimberly Fong Email & Phone Number

Sacramento, CA, US

West Sacramento, California, United States

Oversee the production functions of CalSTRS Customer Service Division Contact Center. Through subordinate managers, and in close cooperation with benefit program peers, oversee front-line member service through the Contact Center. Model and set expectations of diplomacy and professionalism to ensure internal and external customers are treated with dignity.

West Sacramento

Non-supervisory staff specialist serving as the subject matter expert for all policy, solicitations and planning related to facility management and capital improvements to support CalSTRS basic mission. Exercising a high degree of independence, initiative and originality in researching, planning and budget analysis for CalSTRS construction projects.

West Sacramento, CA

Responsible for managing and directing the day-to-day activities of the Branch Business Team which included: -Providing strategic direction, leadership and coaching to technical and analytical staff including direct reports and team of matrix-managed staff reporting to Branch directors.-Managing and direction the development, modification, implementation.

Responsible for planning, organizing and recommending confidential resource solutions to the Executive Officer to meet the needs of the evolving Benefits and Services Branch including:-Directly oversaw and managed the $30+ million Benefits and Services Branch budget. -Consolidated all budgets, contract and procurement functions for the Branch. -Reviewed.

-Managed the development and maintenance of the Division and Branch budget process; verifying the accuracy of allotments, monthly projections, adjustments, and funding transfers for Retirement Readiness Division (RRD) and all CalSTRS Member Service Center cost centers to ensure program goals were achieved. -Directed the coordination of RRD and Member.

Administrative analyst, data steward, research and survey development, budget analyst