Kimberly Lucero is a Valor Global at Valor Global. She possess expertise in visio, access, software documentation, training, management and 7 more skills. Colleagues describe her as "I have had the pleasure of working with Kimberly at Global Payments and Reuters. Kim has an acute business sense and knows call center operations inside and out. In Kim's role as a Process Analyst, she was a jack of all trades; she excels in the realm of reporting, documentation, Workforce Administration, Telephony, and Business Continuity. Working alongside Kim for so many years, I can say that I have not learned more from any one person then Kimberly. Kim took me under her wing and was always willing to train and expose me to new facets call center operations. I highly recommend Kim for any management position for contact centers as her wealth of knowledge would be an asset for any organization."