Partner Success Specialist
CurrentSupport i-Ready implementations through effective communication and timely check-ins.Organize and track critical implementation details using Salesforce and Excel files.Create monthly newsletters with vital implementation information for school leaders.Monitor account health and renewal rates using data from DOMO and supported struggling accounts through email check ins, UI data walkthroughs and occasionally going over iDOES decks.Project management - plan and support i-Ready Collaboratives through collaboration amongst PSM team members.Support educators and troubleshoot i-Ready issues, routing items to i-Ready Support and Roster Support as needed.Manage IST meetings for multiple Inside Sales Reps.