Kimberly Kaufman Email & Phone Number

Charlotte, North Carolina

Charlotte, North Carolina

• Manages more than 100 concierge client-employee relationships and rewards programs and spearheads purchase of goods and services. Delivers personalized recommendations to customers based on in-depth knowledge of.
• Increased concierge program profitability through lowering acquisition costs related to purchasing rewards, negotiating discounts with vendors, and recommending changes to concierge catalog product offerings based on.
• Solicits feedback from customers via targeted surveys to identify opportunities for improvement, enhance concierge rewards experiences, and refresh catalog offerings.
• Analyzes data to measure performance, evaluate customer needs, and devise creative solutions to overcome challenges and optimize results.
• Maintains regular communication with customers to ensure needs are met, gather insight, make program improvements, and resolve problems in a timely manner.

Charlotte, North Carolina

• Selected for newly created Concierge Rewards role and shaped position, responsibilities, and expectations. Trained new team members on processes, procedures, expectations, and best practices to build a high-performing.
• Received multiple Xcel Rewards for exemplifying the organization’s core values of collaboration, adaptability, efficiency, and respect.
• Consulted with customers regarding rewards redemptions for merchandise or shopping experiences.
• Gathered required details and created purchase orders for products according to customer specifications or coordinated shopping experiences at desired retailers.
• Tracked order status to ensure accurate, timely delivery and confirmed receipt with customers.
• Designed concierge offerings for client program catalogs, identified new items, and monitored trends.

Charlotte, North Carolina

• Created customized gifting catalogs aligned with client programs, preferences, and budget. Consulted with clients to understand needs and goals, design employee recognition and gifting programs, and source appropriate.
• Conducted website testing during transition from Spree Commerce to Shopify; developed product pages and listings and recommended website modifications to improve customer engagement.
• Generated reports showing profitability of products and adhered to concierge client budgets through detailed tracking and reconciliation of costs and expenses.
• Managed Jira-based project board to track project progress and streamline operations.
• Identified new vendors and brands to source products at competitive prices and expand client options.

Philadelphia, Pennsylvania

• Developed strategic plans for marketing and social media operations for all veterinary hospitals and supported member-network hospital initiatives. Created educational content and social media campaigns to drive.
• Served as Interim Marketing Director and built customized marketing plans and multi-channel campaigns for the hospital network resulting in significant increase in financial investments from lead veterinarians.
• Increased brand awareness across hospital network and built strong relationships with hospital partners contributing to business growth from 11 to 31 veterinary hospitals.
• Planned annual veterinary conferences and practice manager meetings; created meeting agendas, coordinated hotel arrangements, organized dinners, and managed communications.
• Negotiated and wrote contracts for veterinarians joining the CVP network.
• Crafted and managed content for new veterinary hospital websites; conducted minor troubleshooting and website updates.

Bachelors Of Arts, Media & Communications And Art Studio

Activities and Societies: Phi Mu, 91.7 FM WMUH-Allentown, Muhlenberg Broadcast Community (MBC), Environmental Action Team (EnAcT), Berg.

Italian Culture, Italian Language

Junior year spring study abroad from January-May 2011.