Kim Keating Email & Phone Number

Dallas, Tx, Us

Boston, Massachusetts, Us

- Leading Telcos, Infrastructure, and Technology companies globally, with a focus on disruptive technologies (GenAI, AI, IoT, etc.).- Led a multi-year relationship with the largest Fiber network Telco in the US, improving B2B sales conversion from 11% to 35% and developing differentiated strategies for Large Enterprise, Mid-Market, and Wholesale segments.- Designed and led a digital transformation a leading telco infrastructure provider, achieving significant operational improvements and increasing EBITDA attainment 15% annually.- Global leader for BCG's Salesforce practice for our Tech and Digital function.

Worldwide, Oo

Led digital transformation engagements in the Telco, Media & Entertainment industry, supporting a major tech company and their Consumer Support function. Developed and implemented innovative solutions, leveraging AI to drive operational efficiencies, enhance customer experience, and boost revenue growth by utilizing advanced technologies and industry best practices.

Dallas, Tx, Us

During my tenure at AT&T, I held multiple Vice President roles, significantly contributing to strategic initiatives, technological advancements, and operational efficiencies.- Direct Sales: Led 2,100 frontline sales operations across 16 contact centers, handling 742K monthly contacts and achieving over 60K post-paid voice and broadband sales per month.- Strategic Platforms: Negotiated a $700M+ multi-year contract with strategic partners, including Salesforce. Spearheaded a transformative Salesforce implementation, modernizing applications for 200K retail consultants and contact center agents. Directed a $500M investment to rearchitect legacy IT, driving alignment with executive leadership.- Corporate Strategy: Developed a 3-year strategic plan for AT&T Communications (2020-2022), targeting revenue growth and EBITDA margin improvements. Led technology strategies to enhance core competencies and advance the tech stack.- Data Science: Led an AI team delivering over $1B in business value through applied AI and automation. Implemented an AI-based fraud platform saving $275M annually, reduced video churn by $80M in 2018, and achieved $600M in tax savings through data-driven analysis.- Product Management: Managed a $7B P&L for consumer and business fiber-based broadband services. Oversaw a $2B annual capital investment, achieving 12.5M customer locations by July 2019 and exceeding plan targets by 107%.- Customer Service Operations: Directed 3,000 digital contact center agents handling over 1M monthly contacts across sales, service, and support. Managed a $74M operational budget, improving the frontline employee Net Promoter Score from 27 to 54.- Digital Support Strategy & Infrastructure: Transformed a contact center chat platform supporting 12K agents and 24M annual customer contacts. Managed social media infrastructure, reducing response times from over 24 hours to less than 30 minutes, despite a 130% year-over-year increase in volume.

Mba

Ee, Engineering