Kim Eicher Email & Phone Number

Chandler, AZ, US

National

• Liaison between Captial Markets and Retail sales on pricing and product initiatives
• Collaborate with divisional leadership on strategy and business development needs to strengthen the 500+ sales production leaders and originators across the Southeast.
• Lead cross functional and virtual teams to develop, plan and execute sales strategies and initiatives both divisionally and nationally including customer contact initiative and recruiting/retention efforts.
• Founder and chair of the Diversity Minute Newsletter to create visibility, promote awareness, and increase engagement with diversity, equity and inclusion. Organized expansion of program to two other distributed sales.
• Responsible for sustaining and improving team performance by proactively identifying emerging trends and creating action plans to adjust performance
• Own and manage end-to-end processes from ideation to implementation for national and division initiatives

Midwest Division

• Support Divisional Leadership with strategy and business development needs to strengthen the sales production leaders and team members
• Participate as subject matter expert for sales on various projects, initiatives, and corrective actions
• Lead cross functional and virtual teams to develop, plan and execute sales strategies and initiatives both divisionally and nationally
• Partner with subject matter experts and team members to guide the design, development and validation of requested trainings, materials, resources
• Create and deliver presentations on goals, plans, progress, risks, and issues
• Own and manage end-to-end processes from ideation to implementation

Arizona, New Mexico, Utah, And Hawaii

• Support a mortgage sales team of 250+ team members through leadership and influence management in order to achieve regional sales, service and operational goals. Roles and responsibilities include, but not limited to:
• Responsible for sustaining and improving performance by proactively identifying emerging trends and creating action plans to improve performance
• Responsible for planning and implementing risk, operational, and compliance related programs or projects that support regulatory and operational strategy of a retail, such as audit policies and procedures, customer.
• Completes analyses, measures program effectiveness and recommends activities and program strategies
• Facilitate management team through action planning processes to improve performance and ensure that agreed-to action plans are achieved on-time and with desired results

National Support

Collaborate with direct and indirect business partners to leverage skills, best practices and project goals for curricula, delivery and business line initiatives. Consistently review policies and procedures, as well as key-learning’s to integrate into curriculum modifications. Deliver Systems and Compliance training to newly on-boarded Mortgage.

Consult with regional leadership across multiple department lines to create, enhance, and deliver successful conversion and compliance results in each region. Provide conversion training and store support to Wachovia Retail Bank team members and Regional Sr. Leadership throughout the Wachovia Merger.Continued support in East Coast New Hire Training.

Managed a Sales & Service non-exempt team of up to sixteen, completed SOCR audit reviews and maintenance, managed stores daily risk & control operations, and conducted performance based coaching and reviews for each team member. International Teller Manager for five RFX Tellers

Provided assistance to Service Manager in the coaching and development of other tellers. Shared compliance responsibility including control online and loss prevention. Coordinated Teller Sales Program for six tellers. Completed a Leadership Training Course and Customer Service Award Winner

Executed traditional and complex customer transactions while providing financial solutions, a WOW customer experience, and maintaining a balanced drawer.

Tempe, AZ

Supported a community board by managing and collaborating for a community of 104 units. Assisted in the budget, property maintenance, delinquent owners, and other community issues. Helped in the creation of a Community Block watch, and community outreach programs.

Bachelor Of Science, Management

Graduated Magna Cum Laude with a Bachelor of Science and a Certificate in International Business.

Certificate Of International Business, Business, Economics

Exchange program though Arizona State University