Kimberly Kossa Email & Phone Number

Milwaukee, Wisconsin, United States

Richland, Mississippi

• Review and process Life and Annuity applications for insurance, new business processing in an efficient, professional manner
• Process and handle client service requests: death claims, name changes, beneficiary changes, address changes, ownership changes, distribution requests, etc.
• Update and maintain accurate client records
• Professionally handle incoming/outgoing client inquiries by phone or email
• Compile and record client data accurately in the Salesforce system
• Organize and oversee special projects

• Received and prioritized calls and complaints concerning crimes, fires, and emergencies
• Dispatched personnel and equipment to scene of emergency while maintaining radio contact
• Gather pertinent information from citizens, accurately prepare and transmit call sheets for police action without unnecessary delay.
• Help to keep callers calm in order to gain necessary information for prompt assistance

Dallas/Fort Worth Area

• Oversee material inventories, receiving, and logistic strategies
• Managed all warehouse personnel, ensuring adherence of distribution, operational, and HR policies and procedures
• Perform quarterly inventory analysis on warehouse facilities, maintain warehouse
• Performed training and development for new hires within the warehouse
• Responsible for screening, hiring, and interviewing all incoming personnel

Dallas/Fort Worth Area

• Compile cost, schedule, and technical elements in the development of proposals in accordance with request for proposal (RFP) specifications
• Assist account executives with order management, travel arrangements, sample programs and resolving of client issues/concerns

Dallas/Fort Worth Area

• Maintain key relationships with customers and internal departments to build knowledge and understanding of customer needs and expectations
• Prepare correspondence, presentations, reports, project tracking, budget planning, database consolidation and other projects as requested
• Provide support with both domestic and international travel booking, email management, and coordination of multi-time zone conference calls and WebEx meetings

Bsm, Business Administration And Management, General, 4.0

Associate'S Degree, Sociology