Full executive assistance to the International Senior Vice President (SVP) & EMEA Vice President (VP). Undertake ad-hoc project support to the EMEA International team both in Europe & USA.VP/Team Support•Inbox/calendar management – respond and action all emails, receive, screen and/or selectively refer callers, maintaining complex task diary of key tasks each week.•Manage VP’s complex & frequently changing travel arrangements and coordinate extensive itineraries.•Oversee end to end cost allocations including monthly expense reports for SVP and VP •Organising and attending events, training sessions and Board off site meetings and representing company at international trade shows.•Identifying cost-effective travel agencies and negotiating vendor contracts. •Responsible for meeting minutes, follow-up items, circulation to team and completing action delivery. •Assist with team building initiatives and overall support for maintenance of organisational culture and employee morale; heavily involved in team growth from 6 employees to 15 employees within 2 years.•Working closely with the HR Unit – tracking employee leave, assisting in acquiring new hires and coordinating inductions.Sales Operations Support•Manage day to day flow of sample requests including order processing (JDE), customer follow-up and confirmation of delivery through liaising with third-party German warehouse and US distribution centers. •Collating customer contact records onto the electronic Customer Relationship Management (CRM) documents.•Support with new vendor set-ups, entering purchase orders with an annual net revenue of $480,000 and follow up on any unpaid/outstanding invoices with Credit Department.•Maintain distributor database, key contact list, authorised brand report and 80 distributor price lists by EMEA regions.•Information source on departmental/business unit policies and procedures internally and respond to consumer enquiries externally.

A specialist English toiletries & Gift Company, key suppliers of Cath Kidston and Sanderson brand. Worked closely with the Director and Sales Managers to ensure a positive customer experience and maximise revenue.•Managed a client portfolio of key accounts within the UK and overseas – such as Amazon, John Lewis and TK Maxx.•Coordinated shipments and timely deliveries, liaised with external parties.•Addressed client concerns and ensured resolution of issues in a timely manner.•Offered a first class service to both potential and existing customers in UK and export markets.•Accurately processed, verified and documented client orders and account set-ups (prioritization, allocation, order status/issues) always with the aim to maximise revenue.•Created planograms for major customers to help maximise sales.•Exhibited at major events and trade shows (NEC, Harrogate) and internationally (Cosmoprof Bologna).•Organised promotional material catered to customers’ specific requirements.•Monitored German Debtors through ongoing communication with international Sales Agent & export customers, managing credit notes, invoices & payments.•Worked closely with the Product Development team by translating product artwork into German.

Proactively supported two Project Managers engaged in a varied role with responsibility. Administrative activities predominantly involved developing the communication function within the Sales & Trading Law departments and building the correct communication channels for the departments’ activities. • Processed all UK expenses for Senior District Managers.• Organised all UK/overseas travel and accommodation, coordinating itineraries with Board Secretaries.• Attended all meetings and briefings for Board level Directors, summarised and distributed minutes.• Produced documents, briefing papers, reports and presentations. • Dealt with incoming emails and post, often corresponding on behalf of the Project Managers.• Acted as first point of contact for visitors at all levels of seniority.• Carried out background research into ad hoc projects and presented findings.• Organised training courses, presented to university students on internships with Lidl.• Managed, maintained and developed the department’s administrative systems and responsible for accounts and budgeting.• Provided administrative support for key projects across the department including translation and proofreading of company documents & presentations (German – English, English –German).• Responsible for the company’s house administration, including filing and maintaining office supplies.

Supported two Senior Translation Project Managers using bilingual language skills.

Worked in a premium gaming center managing 60+ stations using troubleshooting and problem solving skills during my studies.