Telispire provides private-labeled wireless resale solutions nationally for Mobile Virtual Network Operators (MVNOs), regional telephone companies, energy coops and other communications providers (collectively Resellers). Responsibilities include:• Managing cyclical billing processes ranging from Resellers’ wholesale costs to prepaid and postpaid wireless end-user subscribers’ billing, and reconciliation of those revenues to our carrier costs.• Managing Reseller needs regarding user… Show more Telispire provides private-labeled wireless resale solutions nationally for Mobile Virtual Network Operators (MVNOs), regional telephone companies, energy coops and other communications providers (collectively Resellers). Responsibilities include:• Managing cyclical billing processes ranging from Resellers’ wholesale costs to prepaid and postpaid wireless end-user subscribers’ billing, and reconciliation of those revenues to our carrier costs.• Managing Reseller needs regarding user experiences across all systems, billing and rating questions, troubleshooting API provisioning issues, fielding product and system enhancement requests, and reporting.• Support setup and deployment of a full wireless Customer Care and Billing system (B/OSS), including: building wholesale and retail plans/products; matrix configuration of ecommerce, activation, provisioning, billing and ‘Dunning’ treatment of wireless services for their customers, and managing integration to third-party interfaces for lockbox, Equifax credit check, merchant payment gateway, taxing systems, electronic bill presentment and payment (EPBB).• Creating functional requirements documentation for development projects; conducting QA testing, and communicating final deployed code enhancements to stakeholders and Resellers.• Supporting internal reporting and system needs for Accounting, Sales and Marketing, Customer Care, IT.• Managing migration of Resellers’ existing end-user subscribers’ services for mass package changes or during onboarding.• Oversight of all billing system processes and alarms to ensure timely, accurate and continuous production.• Strong familiarity with Verizon and T-Mobile usage call record (CDR) formats and rating; wholesale provisioning webservices and APIs; and carrier and partner pricing. Show less

Summary:Managed daily operations of several billing platforms while supporting their conversions. Established strong, productive relationships with vendors. Developed and led the implementation of improved processes around bill runs, billing helpdesk, daily tasks, and communication tools for our call center and salesforce, resulting in more accurate customer invoices, faster response times to issues, more knowledgeable billing team members, and improved workflow… Show more Summary:Managed daily operations of several billing platforms while supporting their conversions. Established strong, productive relationships with vendors. Developed and led the implementation of improved processes around bill runs, billing helpdesk, daily tasks, and communication tools for our call center and salesforce, resulting in more accurate customer invoices, faster response times to issues, more knowledgeable billing team members, and improved workflow visibility.Operational & Project management highlights:After MTPCS’ acquisition of Cellular One of East Texas, MTPCS had three billing teams managing five billing systems. The goal was integration of all billing systems while improving operational results. My responsibilities included:• Managed projects for customizations with billing and print/fulfillment vendors and banks, including documenting requirements, creating and executing test cases, and approving production implementations• Created custom reporting to track customers, revenues and usage during migrations between systems• Executed test cases for system migrations’ parallel bill runs and participated in shake-out of live billing migrations• Aligned billing processes and support procedures with core MTPCS processes, including analysis, documentation and training• Created web-based tracking of all billing tasks• Created billing escalation procedures and documentation for the Billing team and for Accounting, Sales, Care, Engineering and IT• Successfully executed projects to reduce outstanding Billing team e-mails and trouble tickets from hundreds to less than 20, and shorten request response times from weeks to hours• Created complex Excel reporting for billing team performance statistics, network usage monitoring, bill cycle revenue oversight, weekly customer migration visibility, and ad hoc• Created Excel-based tools to allow reps to predict recurring payment needs for new offering targeted to credit-challenged customers Show less

Summary:Led vendor selection efforts, contract negotiations, and configured and managed the billing systems, interfaces and processes necessary to support all aspects of wireless billing for prepaid and postpaid voice, messaging, data and content, including: POS and inventory; activation and provisioning; CRM; mediation, rating and fulfillment; EBP&P; reporting and training. Operational & Project management highlights:After acquiring the divested market from the AT&T/Cingular… Show more Summary:Led vendor selection efforts, contract negotiations, and configured and managed the billing systems, interfaces and processes necessary to support all aspects of wireless billing for prepaid and postpaid voice, messaging, data and content, including: POS and inventory; activation and provisioning; CRM; mediation, rating and fulfillment; EBP&P; reporting and training. Operational & Project management highlights:After acquiring the divested market from the AT&T/Cingular merger, we stood up a new network and billing system and migrated 38,000 subscribers. Over the next five years, several vendors ceased operations, requiring network and system migrations. My responsibilities included:• Negotiated contracts for billing systems, fulfillment vendors, and prepaid systems.• Worked with billing vendors and Cingular project managers to build and execute project plans; provided weekly updates to stakeholders; ensured on-time deliverables.• Determined and documented system configurations and customizations. Utilized SDLC best practices to document, test and implement custom changes.• Analyzed and replicated rate plans, features and provisioning strings within the new systems.• Analyzed networks’ record formats and rating structures for HLR (voice), SMSC (text), MMSC (picture messaging) and media gateway (internet access, content, subscriptions), and determined rating protocol accordingly.• Managed the team executing all test cases for provisioning, mediation, rating, parallel bill runs• Coordinated connectivity for provisioning, mediation, credit agency, lockbox bank, electronic bill presentment/payment solutions, credit card processing and e-check processor• Documented system use processes based on our business practices. Implemented processes for post-conversion billing operations• Documented all new rate plans, features and promotions; created complex Excel tools for Sales and Care use in assisting migrated customers Show less

Kimberly managed carrier relationships for VeriSign’s largest wireless billing services customers, including Dobson Communications, Rural Cellular Corporation, Edge Wireless, Bluegrass Cellular and others. In this role, Kimberly oversaw daily operations and new projects, understood and communicated future strategic directions and needs between vendor and carrier, and forged strong customer communication to ensure successful use of the systems and good ongoing relationships.

Served in billing and training management positions at Triad Cellular and Western Wireless, managing daily billing and inventory operations and, following Western Wireless’ acquisition of Triad, multiple billing system migrations & departmental and business process integrations. Implemented a First Call Resolution program in Western Wireless’ TX, OK and NM markets to improve customers’ in-store experiences and increase efficiency. Received Western Wireless’ Peak Achievement Award, which… Show more Served in billing and training management positions at Triad Cellular and Western Wireless, managing daily billing and inventory operations and, following Western Wireless’ acquisition of Triad, multiple billing system migrations & departmental and business process integrations. Implemented a First Call Resolution program in Western Wireless’ TX, OK and NM markets to improve customers’ in-store experiences and increase efficiency. Received Western Wireless’ Peak Achievement Award, which recognized about 1% of Western Wireless’ then-3,000 employees quarterly. Show less