Kimberly Latham Email & Phone Number

Palm Bay, Fl, Us

Palm Bay, Fl

Remote

• Planning and implementation of 14 separate COVID-19 surveillance testing programs, including Baltimore City Public Schools, Maine Department of Health Services, and The Smithsonian Institute.• Serving as the main point of contact for 14 customers, assisting with any questions, obstacles, and programmatic adjustments or change orders.• Contributing subject matter expertise to 3 special project teams consisting of 8-10 people from departments of IT, marketing, learning and development, sales, and field operations. • Responsible for communicating project details, updates and timelines across 5 internal teams and all external program stakeholders.• Managing vendor relations and operations for 6 programs.• Managing 26 field employees, including building their schedules, managing their timesheets, and approving time-off requests.• Onboarding customers within a specified timeline and providing them with training and educational materials for a successful program.• Collaborating with IT to provision and onboard 12 clients, including engineering personalized platforms and making adjustments based on client feedback and preferences.• Creating and maintaining project trackers for each client with specified timelines, budgets, and detailed notes.• Building an inventory management system and maintaining inventory for all owned projects.• Running 1 special project team, consisting of 4 operations professionals, for summer camp onboarding and billing process implementation.

• Served as the main point-of-contact for the CORs and KOs of 10 contracts, with regular communication and an excellent rapport.• Managed performance, timesheets, and credential maintenance of 98 field healthcare workers.• Maintained excellent knowledge of all currently and formerly owned contracts.• Served as a subject matter expert to the business development team, assisting with bid pricing, contract verbiage, Past Performance Questionnaires and Request for Proposal questionnaires. • Tracked and adhered to all governmental contract budgets, totaling more than $15,000,000.• Traveled to military installations to observe employee operations and provide corrective action as needed.• Lead weekly meetings of the Operations Department tracking recruiting metrics, credentialing progress and deadlines, MTF package submissions, security approval timeframes and site approval progress.• Built and implemented 5 standard operating procedures for the operations team.• Provided mentorship and training of 7 federal and state-oriented Program Managers.• Directed and contributed to credentialing audits and reporting for a successful Joint Commission initial accreditation.

• Implemented and managed 10 DHA MQS contracts spanning 12 military bases across the US.• Managed 102 field healthcare employees performance and timesheets.• Built schedules and maintained 24/7 coverage of departments at Walter Reed National Military Medical Center, ensuring an average fill rate of 90% or higher.• Created a time-off-request system for all field employees.• Collaborated in the transition of all internal documentation from SharePoint to a Remote Desktop Server.• Compiled monthly reports tracking fill rates and billable hours for each contract.• Collaborated in the transition of all internal documentation from SharePoint to a Remote Desktop Server.

• Sourced and recruited for a variety of government contracts for healthcare providers within military installations utilizing iSolved ATS.• Accessed Symphony to view the PWS for each TOPR and communicated proposal pricing to Business Development.• Vetted all paperwork and credentials before submitting to Program Manager for official offer.• Developed a daily activity report for recruiters to utilize in tracking their activities and providing updates to the operations team.

Rockledge Regional Medical Center, Rockledge, Florida

• Responded to patient calls in a timely manner, meeting their needs or assisting in relaying in messages to care providers• Called in consults to specialty physicians per attending physician orders• Pulled hourly census reports to be directly reported to the house supervisor, unit director and charge nurse• Answered a multi-line phone system, relayed messages as needed and assisted a multitude of staff with patient care and needs• Assigned beds for incoming admissions based upon the needs of patient• Sent faxes to skilled nursing facilities, hospital departments and transport services as needed for patient care• Obtained necessary forms, documentation and records per physician orders

Melbourne Same Day Surgery, Melbourne, Fl

• Responsible for doing post operation data entry into Surgical Information Systems (SIS)• Completed monthly statistic reports for the center• Assisted in checking in patients for outpatient surgery• Registered and scheduled patients for upcoming surgeries and outpatient procedures at Melbourne G I Center as well as Melbourne Same Day Surgery• Obtained electronic records and necessary documentation needed for patient charts and built charts according to guidelines• Empathetically interacted with patient families and delivered updates on patient status within HIPAA guidelines• Assisted patients in completing their necessary health assessment documentation prior to procedures• Answered and directed phone calls• Sent and received faxes from physician offices

Everest University, Melbourne, Fl

• Implemented re-enrollment process for students who previously attended classes and scheduled appointments with prospective students• Assisted in accreditation visits, quarterly SOX reports and in maintaining employee credentialing files• Coordinated and served as main contact for auto-fill bookstore, handling all orders, returns and billing issues via phone, e-mail and standard mail Recognized for efforts in providing the utmost respect and customer service to all students and graduates that exceeded University standards• Creatively planned and executed student and school appreciation and marketing events• Coordinated and managed all aspects of yearly graduation events for 200 plus students• Acted as alternate registrar ensuring attendance, enrollments, grade changes, withdrawals and appeals were completed according to all policies and procedures

Everest University, Melbourne, Fl

• Coordinated student, internal and external customer services to ensure that all interactions were positive, respectful and successful• Managed documentation and reports for all calls, enrollment rates, and daily activity reports through Microsoft Excel, Word and Outlook• Assigned prospective leads to admissions representatives in addition to providing written and oral communications on behalf of the director of admissions• Audited all new student files in addition to 20-30 current student files per month to ensure compliance with all policies and procedures• Exhibited fluid multitasking behaviors while remaining professional and inviting to students and customers• Assisted in planning, organizing & participating in student, faculty and marketing events• Administered entrance evaluations to new students and coordinated monthly student orientations