Contributed to the design and implementation of organization-wide development programs. Navigated the isolved cloud-based SaaS Human Capital Management (HCM) systems. Developed content for staff meetings, new hire orientations and unit presentations. Analyzed and compiled personnel data to prepare comprehensive reports.

Lead efforts to recruit, train, and manage both volunteers and staff for the Client Assistance programs, with a focus in home delivered meals for our vulnerable community. Maintained confidential and accurate records of client interactions, service delivery, and compliance with reporting. Built a strong network with local service providers, agencies, organizations, and governmental entities to maximize support and resources for clients. Assisted clients in accessing needed resources quickly and securely to improve their well-being. Represented the agency at public events, promoting services and providing educational information relevant to the agency’s mission.

Proactively conducted recruitment initiatives at job fairs and open houses to attract and engage prospective candidates, sourcing potential candidates through direct outreach. Managed the entire hiring process, including screening, interviewing, orientation, and onboarding of new employees. Facilitated comprehensive training programs to prepare new employees for technical responsibilities and ensure a smooth transition into their roles. Led technical training sessions for all new hires and referred them to management for appropriate role assignments.

Managed daily operations across multiple properties, including tenant relations, rent collection, unit inspections, and resident retention initiatives. Enhanced financial performance by increasing resident occupancy by 28% and reducing community expenditures by 35%. Supervised vendors, contractors, and construction projects to ensuring high-quality execution. Oversaw Section 8 and various housing voucher leasing programs in compliance with Maryland Department of Housing regulations, ensuring support and adherence to standards for residents. Partnered with local agencies and organizations to provide affordable housing options, referrals, and grant information for current and prospective residents.

Managed a varied portfolio of single-family and multi-unit properties, delivering exceptional service to tenants and property owners. Enhanced property performance by reducing vacancy rates, fostering positive tenant relations, and implementing effective resident retention strategies. Prepared and reviewed residential lease agreements, ensuring compliance with company policies and maintaining confidentiality of documents. Maintained up-to-date knowledge of local, state, and federal housing laws, holding a certification in Fair Housing to ensure regulatory compliance.