Kimberly J. Email & Phone Number

Killeen, Tx, Us

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned.

Killeen, Texas, United States

• Achieved a 95% retention and satisfaction rate by effectively communicating with KISD SPED parents by fostering strong relationships, building trust, and delivering tailored solutions to meet their needs and inquiries.• Designed and implemented a robust data management system to generate valuable insights, identify trends, and develop data-driven strategies to optimize staff performance, resulting in increased efficiency and productivity.• Streamline and manage the payroll process for a team of 200+ paraprofessional and professional personnel, ensuring timely submission of accurate timecards.• Collaborate with Executive Director of SPED, Director of SPED, 7 District Special Education Coordinators, KISD Facilitators, and Evaluator staff to identify and address unique challenges, and deliver customized solutions.• Compose a variety of professional documents, including press releases, reports, and proposals, to effectively communicate complex information. • Manage multiple calendars, scheduled client meetings, and assisted Director of Special Education with interview coordination, increasing company growth by 80%.• Provided comprehensive training to onboarded 40+ new hires and disseminated procedural changes resulting in a 60% increase in team productivity.• Achieved a 100% vendor satisfaction rate by consistently engaging and building strong relationships with vendor companies and their employees.

Killeen, Texas, United States

• Optimized decision-making through analysis of more than 51 monthly evaluator documentation records.• Ensured 100% accurate and timely submissions of Facilitator and Evaluator spreadsheets on a weekly basis.• Managed and analyzed accurate and up-to-date student/patient data, including entry and withdrawal information, increasing the efficiency of administrative processes.• Maintained entry and withdrawal of students/in-patients at Advent Health School (Medical Treatment Facility)• Developed Data Management spreadsheet to track Facilitator and Evaluators weekly performance.

Copperas Cove, Texas, United States

• Produce and print the weekly bulletin• Prioritize, coordinate, and schedule calendar requests; maintain and ensure accuracy of the calendar.• Provide administrative support as necessary to include typing of correspondence and other documents.• Receive, manage, and reply to church inquiries received through email and phone• Prepare and manage written correspondence as needed.• Maintain church and office calendars.• Organize and maintain the office supply closet and copy/mail room. • Oversee an inventory of office supplies including toner and paper requirements of all office printers and copiers. Order material, supplies, or equipment as needed. Plan and execute fundraisers

Killeen, Texas, United States

• Designed and implemented an Excel-based performance tracking system to monitor and analyze Quality Control and Agent performance, enabling data-driven decision-making and improving operational efficiency.• Addressed and resolved all escalation requests and inquiries, resulting in 80% customer retention rates.• Managed multiple queue assignments and spearheaded special data entry projects with a focus on optimizing workflow and improving data accuracy.• Acted as a liaison between program agents and internal/external stakeholders, ensuring seamless communication and knowledge dissemination across intranational regions.• Ensured 100% accuracy of reviewed applications submitted by team members.

Killeen, Texas, United States

• Maintained a 98% customer satisfaction rating while serving as primary customer service rep for 500+ clients of Interval International Cruise Department and Carnival Cruise Line, resolving inquiries and issues within an average of 24 hours.• Upsold products to ensure customers gained full experience of their cruise experience. • Analyzed performance data and provided actionable insights to a team of 25 Client Support Professionals, enabling them to better meet customer needs and exceed sales goals.• Collaborated monthly with cross-functional teams to develop and implement new tools and processes to optimize call center performance, resulting in a 75% increase in efficiency and an 85% increase in customer satisfaction ratings.

Killeen, Texas, United States

• Own and managed KJ’s Party Emporium, which provides variety of party supplies, balloon décor, gift baskets, and personalized gifts • Handled all aspects of business, including customer service, sales, purchasing, accounting, and employee hiring and training

Associate Of Arts - Aa, General Studies

Education record

Pursuing Bachelors Degree, Psychology