Kimberly Leovich Email & Phone Number

Chesapeake, Va, Us

Virginia Beach, Virginia

Norfolk, Virginia Area

Managed a team of up to 13 client services and risk management/compliance managers along with 1,200 specialists in the assessment of potential liability exposures including fraud, forgery, anti-money laundering, internal and external audits.~ Co-led the design and implementation of risk management efforts resulting in cost savings of $500K.~ Executed a product management process optimization effort resulting in improved investor service levels by 70%.~ Served as a key member of the internal Anti-Money Laundering (AML) Committee responsible for maintaining compliance with the Bank Secrecy Act and its implementing regulations.

Norfolk, Virginia Area

Promoted to HR role due to strong leadership and performance management capabilities.~ Successfully analyzed service center staffing needs and led the logistical planning of job elimination notification meetings for 20 associates; managed dismissals with zero impact to Capital Group Companies operations.~Mitigated risk to service center associates by effectively triaging security matters and involuntary terminations.

Norfolk, Virginia Area

In this dual role, led and engaged the Business Information Resource Group and Client services teams.~ Executed service strategies that improved the client experience by 5% in quality and 8% in team productivity.~ Implemented changes that reduced risk and increased savings by $150K in production per day.~ Increased revenue by 25% by leading efforts to correct marketing programming errors.~ Conducted trainings on Change Management, Risk Management, Emotional Intelligence, Diversity & Inclusion.