Develop and maintain knowledge management resources, via SharePoint and other MS365 applications, for internal team use.Improve team efficiency by identifying and developing content resource needs.Identified need for improved tracking mechanisms for team performance; developed and implemented Smartsheet tracking mechanism.Serve as Experience of Work/Culture of Safety Workgroup Team Lead.Serve on Staff Development workgroup.Serve on candidate interview panel for potential new hires.Serve as a mentor and resource for new hires.

Guide new clinicians through efficiently utilizing Epic for clinical documentation.Support clinicians 1-on-1 to improve existing workflows and troubleshoot within Epic.Collaborate with physicians to identify and implement changes to the Epic environment in order to improve patient care and improve the end-user experience

Manage and coordinate client projects and deliverables including videos, newsletters, and resource guides.Prepare for roll-outs of new products and processes, including vendor liaising and change management.Schedule and coordinate hands-on compliance training for medical center employees using UC Learning (Learning Management System).Revise training curricula and delivery systems to provide optimal experiences for learners and instructors.Schedule, coordinate, and conduct mock surveys to ensure hospital maintains regulatory compliance, and follow up with hospital leadership to ensure findings are resolved within 30-days.Review employee incident reports and conduct root cause analyses to determine corrective actions to mitigate risk of future harm events.Delegate and respond to customer service ticket requests via Service Now application, ensuring response within 48-hours and ticket closure within 30-days.Analyze and present employee injury data to hospital leadership from inpatient and ambulatory care areas and collaborate to institute improved safety practices.Establish and implement written standard operating procedures and other program infrastructure documents to ensure optimal client service quality, and revise procedures as needed to improve service.

Developed and implemented new hire onboarding roadmap and educational competencies to improve consistency in new hire training.Communicated policies, procedures, and organizational changes with team members.Interviewed, hired, and trained new team members.Managed team performance, including coaching team members, conducting performance reviews, and creating performance improvement plans.Collaborated with Executive Leadership Team to develop program foundations for business development.Collaborated with technology architect team to update internal documentation systems to better suit program requirements and improve end user experience.

Served as subject matter expert for patient lift equipment and injury prevention strategies. Provided educational presentations at staff meetings regarding injury prevention best practices.Created monthly educational newsletters to distribute to all inpatient and outpatient patient care staff.Developed and organized a library of proprietary content to be used for internal client publications.Conducted hands-on safety trainings for small- to medium sized groups.

Managed task list and baking for menu items to ensure timely completion of customer orders and ensure timely production for day-of sales.Drove sales by prioritizing customer service and through extensive knowledge of menu details.Hosted booth at wedding exhibition to market services and increase wedding clientele.Coordinated wedding services, including dessert tastings and day-of venue set up.Assist with media content for social media marketing.

Provided orthopedic patient care, including but not limited to fitting and ordering durable medical equipment, casting, and custom splint fabrication.Educated patients on durable medical equipment and home exercise programs.Collaborated with other healthcare services professionals, including physical therapists, surgery scheduler, and insurance authorization specialists, to ensure seamless and expedient patient service.Provided sports medicine services to local high school and to Mammoth Mountain Ski & Snowboard Teams.Developed templates for written correspondence with health insurance companies, workers’ compensation adjustors, and other organizations to advocate for patient care and medically necessary services.Served as EMR (Allscripts) Super User, acted as clinic resource for EMR needs and trained new hires on EMR.Conducted hand hygiene monitoring procedures and ensured compliance with infection prevention policies.

Managed and coordinated healthcare for NCAA Division I student athletes.Served on hiring panel for incoming intern certified athletic trainers.Mentored and educated undergraduate sports medicine students.Served as primary sports medicine clinic administrator.

Managed and coordinated healthcare for NCAA Division I student athletes.Facilitated on-site medical clinics with team physicians.Coordinated and filed insurance claims for student athletes.Served as preceptor for and mentored University of Maine undergraduate athletic training students.

Acute injury evaluation, management, and rehabilitation. Administer first aid. Travel as needed.

Acute injury management and first aid for youth summer sports camp attendees.

Acute injury evaluation and management for a variety of athletic events for both youth and adults.

Customer service, sales, stock, and cashier.

Care for student athletes, including: injury evaluation, treatment, and rehabilitation. Athletic training coverage at home and away competitions. Assisted in the instruction of pre-medical student interns.