Kimberly Lewis, Mba Email & Phone Number

Schofield, Wi

Schofield, Wi

Focused on delivering exceptional customer experiences through appropriate digital solutions.Provide consultative business analysis and approach recommendations for the various business units and divisions within Greenheck Group for digital commerce initiatives. Manage e-commerce solution implementations from inception through post go live support and ongoing operations.

Senior IT Project Manager specializing in enterprise system implementations and complex client projects assigned to the PMO with budgets of $250,000 to $1 Million. Remotely manage cross functional project teams of 5-15 people located in multiple US locations, Canada, and offshore. Teams consist of internal and contractor resources, and vendors.Extensive waterfall methodology experience with exposure to agile utilizing the SDLC framework. This role is a mix of project manager and business analyst. All engagements begin with driving and documenting business requirements, and continues on through post go live support. Management of the implementations include project plan development/management, resource management, risk mitigation, stakeholder communication, team building, budget tracking, change control, testing plans, and on going solution support strategy and hand off.Manage road maps for enterprise technologies; Microsoft Dynamics CRM, Innotas IT Project Management Tool, Teradata Customer Interaction Manager (CIM) & Digital Messaging Center (DMC).**Highlights of Projects Managed**● New data warehouse and campaign management enterprise solution offering, including the initial client implementation for a $46B healthcare and pharmaceutical company. ● Microsoft Dynamics CRM implementation and upgrade for a $4.3B interactive entertainment computer company to support a 2 tier call center operation; initial MS CRM 4.0 implementation with a 3rd party add on call guide tool, and an upgrade project to MS CRM 2011 with a custom e-commerce site integration.● Implementation and enterprise roll out for new IT Project Management and Time Tracking Tool, Innotas. Develop and communicate project management process across the organization, and ensure compliance with PMO procedures.

Bolingbrook, Il

IT Project Manager for the Supply Chain Management division responsible for the successful implementation of business systems for new and existing clients through the use of temporary project teams, including in-house and offshore resources● Manage 2-3 implementation projects simultaneously with different project teams● Projects and resources managed are located across the organization throughout North America● Multi-faceted role including project management, business analysis, business requirements gathering, functional & technical solution design, test plan creation, UAT script writing & execution, training clients and client service on new solutions, continued support post-implementation, and presenting technology capabilities to potential, external, and internal clients**Highlights of Projects Managed**● 7 B2B and B2C e-commerce sites designed in .NET for multiple industries such as airline, fast food, plumbing fixtures, food manufacturing, beverage, agriculture, and vacuum manufacturing● Integration of new e-stores with AS/400 and Oracle warehouse management systems, SQL databases for reporting, external client systems, credit card processors Pay Pal & Moneris, and print on demand systems● Subscription program management for a prominent vision care company● PCI Compliance Initiative● Call Center Implementation for a well known skin care company● Product development and client on-boarding for our online rebate management tool● Client and internal transitions related to the sale of our company (Archway purchased Resolve in July 2009)● Promoted to Senior Implementation Lead November 2010

Bolingbrook, Il

● Charged with building business relationships, providing business solutions to prospective, new, and established clients to add value, and to acquire, increase, and strengthen Resolve service levels.● Serve as a business analyst to current clients to offer innovative, cost effective solutions to current service issues, and to present new service offerings and initiatives.● Consult with clients on fulfillment, logistics, technology, and transportation issues, providing proven solutions based on experience and current company practices.● Make presentations with Business Development Managers to prospective clients regarding web service offerings and client service capabilities and practices.● Manage and coordinate new client implementations and special projects to insure a smooth transition using effective, detailed, and timely communications and documentation.● Routinely visit clients to establish strong, positive relationships with primary program contacts, and network at clients’ headquarters to build relationships with other program coordinators and managers to prepare for future business opportunities and for succession planning.● Develop and present quarterly and annual reviews for clients focusing on their particular business needs, analyzing results, and providing commentary and recommendations.● Inter-Company Advancements - Senior Expeditor, Account Executive, Senior Account Executive, Key Account Executive

Lafayette, In

● Provide technical support for the production team● Interpreting blueprints for data entry● Routing production orders using SAP● Document control

Lafayette, In

● Created a database in Access for Quality Control, which included security measures, data integrity, and backup methods.● Implemented a GMP procedure and validated the system for the FDA.● Trained employees on how to use the database

Bachelor Of Science (B.S.), Management, Management Information Systems Minor

Activities and Societies: Delta Sigma Pi

Master Of Business Administration (Mba), Project Management Concentration

Highest Honors