Highly adaptable, organized, and self-directed with the ability to work flexibly as assigned to multiple leaders and various Business Units by communicating progress and constraints along with recommendations for coordination and improvement toward attainment of the overall goals. Responsible for the planning and leadership of complex and highly cross-functional projects according to best practices of agile project management. Develop and manage project governance, project plans that identify resourcing/allocations, leadership status reports, risk analysis, meeting facilitation and budgetary requirements. Ensuring effective communication regarding key project objectives, schedules, and risk with internal and external stakeholders, including leadership and steering committees. Managing multiple projects and teams simultaneously while coaching and elevating team morale.

Accountable for the P&L, financial forecast, and invoice reconciliation. Managing multiple accounts through various services such as Global Service Desk, End-User Workplace Support, Cloud, API Agile Development, Oracle AMS Service team among a few. Responsible for customer service level agreements, assuring the contractual agreements are successfully achieved. Utilizing my senior level expertise to take on dissatisfied customers and diligently drive positive change to reverse their experience and perception of the services into quality and deliver a personalized customer experience. Collaborate with customers to align with their business roadmap and future growth. Work strategically to benefit the customer and the organization for operational business needs. Working directly with C-Suite leadership to review solutions, pricing, and contractual agreements internally and with the customer. Confirm that all continual improvement strategies are aligned and achieved successfully. Recognize that results are important and specific focus on turning mission into action to achieve results following the principles of flawless execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our customers the best possible outcome. Leading the teams to a strategic customer outcome for all application and infrastructure-based services within several ongoing support and project-based agreements. Effectively acts as the integration point between Sales, Resourcing, Delivery, Risk Management, and Finance as well as other corporate departments to ensure delivery excellence for our customers and business profitability.

Accountable for the P&L, financial forecast and invoice reconciliation. Responsible for customer service level agreements, assuring the contractual agreements are successfully achieved. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Managing and driving transformation for my Global and North American customers. Work with the architectural team to solution offerings for customer requests. Collaborate with customers to align with their business roadmap and future growth. Work strategically to benefit the customer and the organization for operational business needs. Achieve the objectives set forth by the business. Working directly with C-Suite leadership to review solutions, pricing, and contractual agreements internally and with the customer. Confirm that all continual improvement strategies are aligned and achieved successfully. Recognize that results are important and specific focus on turning mission into action to achieve results following the principles of flawless execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our customers the best possible outcome. Leading the teams to a strategic customer outcome for all application and infrastructure-based services within several ongoing support and project based agreements. A leader with excellent delivery acumen, as well as a passion for growth and collaboration within Sales to bring Fujitsu offerings and capabilities to market. Effectively acts as the integration point between Sales, Resourcing, Delivery, Risk Management, and Finance as well as other corporate departments to ensure delivery excellence for our customers and business profitability. Responsible for the day-to-day activities needed to enable our practitioners around the world to deliver quality services to our customers within a successful business environment while promoting a balance of customer and financial success.

Focus on IT Services that brings success and growth to both Fujitsu and our customers. The ability to perceive the needs of internal and external customers and communicate effectively with the objective of delighting and retaining the customer. Identify Opportunities within current accounts and lead the discussions with the customers to go from end to end service readiness regarding the development of their customized plan for contract updates, signing, and extended services agreement. Lead Accounts Retentions, Renewals Managements, RFP and RFIs as well as Pre-Sales Support and Sales Support of services that fit their business needs. Put customers first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to customers in order to meet their short-term and long-term needs, requirements and exceed their expectations. Fujitsu is the leading Japanese global information and communication technology (ICT) company, offering a full range of technology products, solutions and services to help you digitalize with confidence.

Acted as an escalation point, Level 3 Support, for technical issues unable to be resolved by Level 1 and Level 2 Support, worked problems through to resolution including interaction with other groups and vendors, when necessary. Lead large projects to their successful completion, technically sound, meeting or exceeding business objectives, on time, and on budget. Support other team members in a collaborative peer review process. When necessary participated in problem troubleshooting, isolation, developing temporary solutions (workarounds), developing permanent solutions, and working with all parties involved in implement the solutions. Utilized the problem repository to ensure future designs and operational models take into account past issues. Managed daily Print Administrator responsibilities and was the Citrix Administrator backup.

Acted as an escalation point, Level 3 Support, for technical issues unable to be resolved by Level 1 and Level 2 Support, worked problems through to resolution including interaction with other groups and vendors, when necessary. Lead large projects to their successful completion, technically sound, meeting or exceeding business objectives, on time, and on budget. Support other team members in a collaborative peer review process. When necessary participated in problem troubleshooting, isolation, developing temporary solutions (workarounds), developing permanent solutions, and working with all parties involved in implement the solutions. Utilized the problem repository to ensure future designs and operational models take into account past issues. Managed daily Print Administrator responsibilities and was the Citrix Administrator backup.

Desktop/LAN support with hardware and software installs, upgrades, configuration and troubleshooting for Windows NT, 2000, XP. XP Deployment with relocation computer setup and confirmation of LAN connectivity.