• Lead a team of 45 Inside Sales Reps and 6 Sales Managers across North America, driving revenue growth and exceeding sales targets by leveraging KPIs and pipeline optimization• Directly manage and coach sales managers at various levels, enabling them to effectively mentor their teams, improve coaching techniques, and uplevel the entire sales organization• Implement go-to-market strategies and drive best-in-class lead conversion by optimizing our sales playbooks, incorporating AI-powered tools like Gong, Outreach, Clari, and Seismic• Collaborate cross-functionally with marketing, sales operations, customer success, and recruiting to align product offerings with market demands and improve customer retention rates.• Experience creating a high-performing, inclusive, and tenacious team culture• Always thinking outside the box with our customers challenges and needs in mind

• Led a team of 8 Inside Sales Reps, fostering a collaborative and high-performing environment.• Implemented strategies to motivate and enhance team productivity, resulting in a significant increasein sales performance and growth targets• Provided comprehensive coaching and mentoring to drive individual and team success.• Maintained accountability for quota achievement and facilitated cross-functional communication.• One of my team members was recognized as the Inside Sales President's Club Winner in 2022

• Directed implementation and support of sales tools including Outreach, Gong, and ZoomInfo, enhancing sales team efficiency and effectiveness.• Led change management and training efforts across all Inside Sales teams, improving technology adoption month-over-month.• Boosted sales team productivity by 30% through successful adoption of Tech Stack

• Exceeded annual quota by over 100% in both 2019 and 2020.• Maintained a customer retention rate of 99.98%, consistently surpassing monthly quotas.• Prospected new business and built trusting relationships with clients to understand their organizational objectives and goals.

• Received “Employee Star Award” for 2018 for promoting exceptional customer success and helping to achieve company objectives (including outstanding performance, teamwork, innovation, and work ethic)• Managed Enterprise and Mid-Market Retail and Hospitality clients, optimizing customer experience and expanding product offerings, resulting in a 40% year-over-year revenue increase.• Key member of executive-level escalation team, managing strategies for at-risk accounts.

• Project manager responsible for the implementation and development of new Service Desk Software, which included all project planning, team management, go-live tasks, and post-migration training sessions• Direct Support Staff of 80+ members to ensure SLAs are properly followed and issues resolved promptly• Triage incoming support tickets and service requests submitted to our Service Desk and allocate resources• Prioritize high severity issues for a quick resolution while communicating updates to affected customers• Strong ability to multi-task and work cross-functionally in a dynamic environment

• Created and implemented custom education programs spanning end-user software to internalemployee training, both incorporating best practice delivery techniques• Completed all development and design steps to deliver ILT content as well as online training via aLearning Management System (LMS) Adobe Captivate Prime.• Interviewed subject-matter experts and clients to collect the necessary information to design anddevelop blended education solutions• Provide application knowledge, methodology expertise, and industry knowledge• Build and maintain client relationships by consistently delivering exceptional service• Write press releases and case studies expressing the successes of programs developed.

• Prepare financial statements reports, including profit and loss statement and balance sheet• Pay bills and maintain ledgers• Reconcile bank account and distribute money within departments• Oversee health insurance enrollments, 401k eligibility, payroll, and other HR components.• Created new hire orientation program and oversaw all new employee transitions.

• Created and maintained a training plan for multiple go-lives• Developed training materials in the form of exercises, BPPs, and reports• Instructed classes ranging from 6-50 users• Instructed new and existing users of SAP

• Managed daily operations company-wide while ensuring consistency and efficiency• Developed social media presence which increase visibility by over 600%• Spearheaded new marketing and promotional campaigns to grow revenue.• Created the training manual and procedure for all employees to follow and aid in their success• Reduced budgets based on monthly sales goals, profit intake, and necessary expenses.• Exceptional client relationships by pairing excellent customer service with product knowledge• Produced detailed sales quotes specific to client needs while meeting deadlines

• Created a positive, age-appropriate curriculum while mentoring young at-risk children.• Launched a safe interactive program of peer conflict resolution• Managed detailed records of necessary files, and upheld strict program budget parameters.

• Created science & nature curriculum and integrated it into a six-week comprehensive program.• Supervised 160+ children daily while ensuring staff members were operating as a team.• Inspired at-risk girls K-9 to overcome obstacles to achieve their goals.

• Responsible for coordinating events, including planning menus, booking musicians, putting updecorations, ordering flowers, hiring staff, and ensuring the event runs smoothly.• Promote events via social media, grassroots marketing, and community outreach• Calculate budgets and ensure they are adhered to.

• Supervised and trained sales associates while managing store in the absence of Store Manager.• Lead team in improving sales and profitability by creating store and individual goals