Kimberly Marotta Email & Phone Number

2101 Welsh Road, Dresher, Pa 19025

Responsible for overall administrative support for four VP’s in Business Performance Solutions and approx. 250 associates across 13 sites within the US. Serve as a backup for 4 other VP’s in Centralized Business Services Revise power point presentations for Executive meetingsCreated an SOP for EA's to ensure efficiency and accuracy when planning eventsTrack/manage updates bi-weekly for the Key Initiative Dashboard which is distributed to the head VPAttend weekly 60 minute meetings and record meeting minutes for distribution to VP's Built foundation for a new part of the organization, Utility FunctionsMaintain calendar invites, schedule meetings, coordinate offsite and onsite meetingsEnsure appropriate meeting logistics are met (equipment, dial in information, room reservations, and attendees)Submit expense vouchers, consolidate credit cards and ensure payments are completed on timePlan and coordinate domestic travel arrangements for site visits, conferences and trainings/workshopsCoordinate Town Halls to ensure all associates can participate across 13 sites within the USCreated and facilitate an SOP for the Onboarding Process for consultants and FTE and built out a facilitator’s guide for all day meetingsCoordinate office/cubicle moves within the building for associates and Executives (remapped entire floor consisting of 50 associates)Process vendor invoices on a weekly and bi-weekly basisTrain new hires that are in the administrative assistant roleAnswer telephones, order office supplies,respond to inquiries such as facilities requests, associates needsProvide extensive customer contact and support to internal employees and external vendors or consultants

•Develops and implements security standards, procedures, and guidelines for multiple departments e.g., Group Insurance, Annuities, Retirement, and ILI•Reviews the development, testing and implementation of security plans, and control techniques•Investigates and recommends appropriate corrective actions for security access•Provides technical expertise and support to client and other management in risk assessments and the implementation of appropriate data security procedures•Identifies regulatory changes that will affect information security policy, standards and procedures and recommends appropriate changes•Performs related duties as assigned or requested•Understands how to incorporate security controls in compliance with Enterprise standards into each phase•Solves complex problems, takes a new perspective using existing solutions and acts as a resource for colleagues with less experience•Works independently, receives minimal guidance•Partner with other stakeholder organizations (Business Units, Technology, etc.)Develops and implements security standards, procedures, and guidelines for multiple departments e.g., Group Insurance, Annuities, Retirement, and ILI•Reviews the development, testing and implementation of security plans, and control techniques•Investigates and recommends appropriate corrective actions for security access•Provides technical expertise and support to client and other management in risk assessments and the implementation of appropriate data security procedures•Identifies regulatory changes that will affect information security policy, standards and procedures and recommends appropriate changes•Performs related duties as assigned or requested•Understands how to incorporate security controls in compliance with Enterprise standards into each phase•Solves complex problems, takes a new perspective using existing solutions and acts as a resource for colleagues with less experience•Partner with other stakeholder organizations

Town Sports International, Chalfont, Pa

Member Services Support Representative (Promoted September 2012) Primary role: phonesInteraction between internal departments and employees for supportProvide clear understanding of expectations, guidelines, policy and proceduresInnovate and develop new ideas for the betterment of the department and companyPrior responsibilities as Member Services Consultant Member Services ConsultantReceive and address questions/ issues/ complaints from members via phone calls, emails and lettersBalance customer service skills with business logic to create the best solutions to resolve member issues Meet goals for schedule adherence, Average Handle Time (AHT), Not Ready Time and Quality Work with departments outside of the Call Center to effectively and efficiently resolve all customer inquiriesStrive for 1st call/ contact resolution

Doylestown, Pa

Work studyTranscript coordinatingHandled inquiries by studentsAnswered phones, took messages and made callsFiled confidential documents of studentsMiscellaneous paperwork, projects and tasks

Prepared meals for over 70 exotic felinesObserved feline behavior and reported findingsDocumented information on the feline’s healthCleaned feline’s enclosuresFollowed rules and safety regulations strictlyAnswered questions from visitors and shared knowledge about the felinesFiled paperwork

Bachelor'S Degree, Animal Biotechnology And Conservation

Bs, Animal Biotechnology And Conservation