Kimberly Matos Email & Phone Number

New York, Ny, Us

Remote

Developed and implemented all events, initiatives, and programsConducted training for staff, volunteers, and organizations within the communityDeveloped effective poverty reduction strategies for the organization and community through workshopsFacilitated and coordinated workshopsRecruit, train, and manage facilitatorsProvide daily supervision and coordination of projects and ensure all activities are aimed toward meeting the goals of the program

Effectively manage a high volume of customer inquiries via phone, email, and live chatCollect and maintain customer data records in CRM system (Microsoft Dynamics)Research and resolve problems and customer questions regarding several product linesEducated customers and potential customers who had questions about Knowfully’s products

Wilmington, Delaware, United States

• Assist the teacher with instructional classroom activities for Pre-K Autistic students with a focus on self-advocacy.• Utilize crisis training to de-escalate unsafe behaviors when necessary, to maintain the safety of students and coworkers.• Collect data, chart findings, and provide reports to parents and supervisors.• Observe students to help teachers identify potential learning blocks and opportunities for support. • Maintain thorough records and submit timely reports of activities, findings, and recommendations.• Follow all behavioral protocols, student IEP goals, and attend to students’ personal care.

• Answered hotline calls to locate housing and support services for displaced individuals. • Performed intake and conducted client interviews, communicating in both English and Spanish.• Connected callers with resources for food, housing, and financial assistance. • Maintained a positive attitude and effectively de-escalated clients during crisis situations.• Cultivated strong relationships with callers by successfully resolving issues and responding promptly to phone inquiries.• Generated accurate weekly and monthly records and recommended improved life choices to enhance client outcomes.

• Assisted individuals with mild to severe behavioral issues and physical disabilities including fine motor dexterity, • hygiene, grooming, domestic capabilities, etc.• Conducted neuropsychological evaluations such as assessments of intelligence, academic ability, attention, • concentration, sensorimotor function, language, learning, and memory.• Engaged clients in age-appropriate activities and monitored the health and well-being of clients.• Worked directly with clients in the field, observed behavior, collected data, and taught clients independent success. • Recorded clients’ status progress, routine aspects of an individual’s day, and challenges in logbooks and reports.

• Assisted individuals with mild to severe behavioral issues and physical disabilities including fine motor dexterity, • hygiene, grooming, domestic capabilities, etc.• Conducted neuropsychological evaluations such as assessments of intelligence, academic ability, attention, • concentration, sensorimotor function, language, learning, and memory.• Engaged clients in age-appropriate activities and monitored the health and well-being of clients.• Worked directly with clients in the field, observed behavior, collected data, and taught clients independent success. • Recorded clients’ status progress, routine aspects of an individual’s day, and challenges in logbooks and reports.