Kimberly Mccracken Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Area

Greater New York City Area

• Oversaw Bloomingdale’s Men's Tailored Clothing & Women’s RTW Contemporary Collections at the 59th St. flagship store• Responsibility for multiple luxury brands including Armani, Hugo Boss, Burberry, Canali, Suitsupply, Alice & Olivia, Vince and Theory with combined annual sales volume of $30+ million• Coached and mentored new sales managers, brand specialists and over 50 direct reports• Directed Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) programs leading to new customer-focused solutions that enhanced productivity and performance• Strategized with buyers and vendors to increase sales and profitability through a more edited product assortment• Recipient of a B the Best Executive award, one of Bloomingdale's highest honors that recognizes the best executive role models

Houston, Tx

• Managed the daily operations in a top 10 full-line location • Directed an initiative that contributed $7M in 2012 sales through credit marketing and promotion of Nordstrom proprietary products (Nordstrom Rewards Program, Customer Relationship Program and Nordstrom Gift Cards)• Supported 60 department and assistant managers and 450 store employees through education and development of selling tools to increase speed of service for the customer• Led technology adoption within the store including social media initiatives and responsibility for administering updates to Point of Sales (POS) systems

Houston, Tx

• Developed omni-channel retail processes covering Direct to Customer, Web Orders and Buy Online, Pick Up in Store• Reduced store shrinkage by $250,000 in 6 months through the execution of inventory process education resulting in the lowest shrinkage in store history• Managed relationships with vendors, buying team and store management to monitor inventory movement and product levels to identify potential issues• Full P&L accountability over a $690,000 budget

Aventura, Fl

• Responsible for inventory integrity and fulfillment processes in a full-line location • Administered programs for motivating employees to increase sales and improve service including New Hire Orientation, POS, Relationship Selling, Selling is Service, and Privacy Management of Customer Information• Trained 50 department managers on iOS POS, sales reporting, Retail Management System (RMS) and Retail Sales Software (RSS systems)

Miami/Fort Lauderdale Area

• Achieved 40% repeat sales within department vs. 8% store-wide; ranked 2nd out of 19 stores in the South Region• Coordinated with vendors and buying team to secure appropriate product mix• Department ranked top 10 out of 112 company-wide stores for turn of inventory• Launched new full-line store as a department manager