Kimberly Mcdonald

Kimberly Mcdonald Email and Phone Number

IT Project Manager II @ United Wholesale Mortgage
Auburn Hills, MI, US
Kimberly Mcdonald's Location
Auburn Hills, Michigan, United States, United States
Kimberly Mcdonald's Contact Details

Kimberly Mcdonald work email

Kimberly Mcdonald personal email

About Kimberly Mcdonald

Highly qualified with a remarkable wealth of experience as an IT Program/Project Manager and C-level Executive specializing in IT Transformations, Mergers and Acquisitions, Cloud projects, and Business Operations. I am a proven leader, guiding successful portfolios and projects with robust problem-solving skills, a strategic thinker, detail-oriented, and possess outstanding written and verbal communication abilities. Recognized as a respected advisor to senior-level clients and stakeholders. My expertise is managing large complex projects/programs that span every IT functional area and extends to every business functional area.

Kimberly Mcdonald's Current Company Details
United Wholesale Mortgage

United Wholesale Mortgage

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IT Project Manager II
Auburn Hills, MI, US
Website:
uwm.com
Employees:
7343
Kimberly Mcdonald Work Experience Details
  • United Wholesale Mortgage
    It Project Manager Ii
    United Wholesale Mortgage
    Auburn Hills, Mi, Us
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  • Afit
    Project Manager Salesforce
    Afit May 2024 - Present
    Us
    Salesforce IT Project Manager, for State of Hawaii Department of Commerce & Consumer Affairs, leading the implementation of Salesforce to modernize their Business Registration systems.
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  • Indiana Office Of Technology
    Senior It Project Manager
    Indiana Office Of Technology Jan 2024 - Present
    View
  • Deloitte
    Senior Consultant
    Deloitte Aug 2022 - Oct 2023
    Worldwide, Oo
    Experienced hire. Led complex program for Broadcast company improving their Cybersecurity posture through hardware, network, and System implementations/ upgrades
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  • Deloitte
    Senior Consultant, Application Modernization And Innovation
    Deloitte Aug 2022 - Oct 2023
    Worldwide, Oo
    View
  • Deloitte Consulting
    Senior Consultant
    Deloitte Consulting Aug 2022 - Oct 2023
    View
  • Randstad
    Client Engagement Manager
    Randstad Feb 2022 - Jun 2022
    Diemen, Noord-Holland, Nl
    Program Manager for Technical integration for newly acquired Business Partners. Responsible for project oversight, status reports and financials.
    View
  • Rhode Island Department Of State
    It Project Manager
    Rhode Island Department Of State Aug 2021 - Oct 2021
    Led the Vendor selection for the State’s Cannabis platform
  • Element Fleet Management
    Information Technology Project Manager
    Element Fleet Management Aug 2019 - Aug 2021
    Toronto, Ontario, Ca
    Leading all IT projects for CEI, a new acquisition of Element Fleet Management. Led Cloud Call Center System and transformative implementation from desk phones, Skype and Zoom to MS Teams
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  • Insight Global
    It Program Manager With Iron Mountain (Contractor)
    Insight Global Apr 2018 - Aug 2019
    Atlanta, Georgia, Us
    Spearheading Iron Mountain's Agreement to Cash Program, consolidating billing systems, modernizing bill presentment, enhancing Customer experience to pay invoices online, Implementing Oracle Advance Collections globally, improving reporting and system performance to reduce DSO, and improve Collections and Service productivity.Led successful major upgrade to Avaya system, after several failed attempts under other Project Managers, for global Customer Service center.Responsible for vendor SOW’s, project plans, stakeholder management, status reporting, and project financials.
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  • Davids Bridal Inc
    Hr Program Manager - Consultant
    Davids Bridal Inc May 2017 - Apr 2018
    Completed the Corporate migration to Ceridian Dayforce WFM Time and Attendance.Led the Ceridian integration to new benefits broker for Open Enrollment, eligibility benefits management.Successfully led the transition to Equifax ACA reporting, complicated with two payroll systems and two Benefits Service Providers, but ensuring the company did not exceed IRS threshholds, and successfully sent 1095-C's on time.Led the UK Government mandated auto enrollment pension assessment process with Ceridian Dayforce and the company’s Pension provider.Created User & Management Reference Guides for the WFM rollout.Automating the Lawroom online corporate training compliance system.Lead HRIS Steering Committee MeetingsLeading HR Dayforce Roadmap
  • Kelly | It Resources
    Acquisition Integration Program Manager For Henry Schein - Consultant
    Kelly | It Resources Jan 2016 - Apr 2017
    Troy, Michigan, Us
    Migrated the acquisition’s IT infrastructure and Active Directory for company’s website and internal communications, including new a new Domain, core network, and phone system. Coordinated the end-user communication and cut-over with zero unplanned down-time or connectivity to production systems, exchange serversLeading the company’s migration to a new data center at Rackspace, including virtual & physical servers, Linux servers, as well as approx.10 TB of data from Postgres and Oracle databases. Worked with IT leaders on the planning and execution to move a very complex data center move from the acquisition’s former parent to include replication of the Active Directory, creating move groups, ensuring networking between corporate locations as well as UCS within the data center, and ensuring the internal and external integrations are not disrupted. All moves were limited to a 1 GB VPN and NAS devices for databases that are synced daily. Led the Assimilation of 300 Henry Schein corporate policies in record timeLed the planning and execution team to migrate complex IT Infrastructure from former parent company on time with no downtime, or negative customer impact.Led the planning and migration to customize MS AX for client’s requirements for current and historical data from former parent. I was hired at the end of the Payroll System Implementation and Migration from Lawson to ADP Total source, but was able to lend my knowledge of ADP to assist the Finance team with expectations with ADP, for payroll, which was a new function for them. By strategically changing the order of project delivery, saved the company more than $200k in development and license costs for CRM development and migration.Based on my vast experience, recommended an outstanding vendor to lead the CRM migration, bringing more automation and positioning the company to take advantage of the savings as well as the ability to cross sell products with other divisions.
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  • Procom Consulting Llc
    Program Planner Cable And Wireless - Consultant
    Procom Consulting Llc Sep 2015 - Jan 2016
    Alpharetta, Georgia, Us
    • Leading PMO Planning for a major enterprise initiative (transformation multi-system) program. • Created an IT Roadmap with all major, high priority projects for the enterprise, including resource allocation for the CIO. Identified cross dependencies and significant resource constraints resulting in a re-prioritization of projects.• Creating, managing and driving program level project plan.• Managing and driving program dependencies.• Managing multi-vendor and internal projects and project managers for the program.• Managing Risks and Issues and Cost for the program in a complex, multi-location (Caribbean) program involving transformation of products, CRM, OSS and related system integrations, including customer and network migrations.• Lead and manage cross company, cross departmental, cross functional teams and vendors that are responsible for all aspects of the program from Initiation to Closure.
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  • Kforce Inc
    Hris Project Manager For Ditech Financial Llc - Consultant
    Kforce Inc Apr 2015 - Sep 2015
    • Leading the company’s implementation of Ceridian Dayforce and migration from ADP and Ceridian HPW for an employee base of over 7,000. Responsible for all HR workstreams, vendor management, process documentation, change management, and impacts to the overall corporate merger, ensuring minimal impact to employees, i.e., merging EIN's.• Established meeting cadence, managing and driving program and project governance, dependencies, risks, issues, and change management.• Project Managing the implementation and migration of Payroll, HRIS & Benefits. Createing, managing and driving detailed program level project plans, leading team meetings, requirement gathering, and discovery sessions. • Overseeing all workstreams, including improved processes, documentation, and employee training.
  • Turnberry Solutions
    It Project Manager For Comcast - Consultant
    Turnberry Solutions Aug 2014 - Apr 2015
    IT Project Manager/Contractor with Comcast, Business Services. Focused on Salesforce.com and other core CRM and OM systems. Presented Project Health, Risks, Issues and overall status for Business and IT Executives.Responsible for managing user stories, planning, architectural reviews for solutions, and financials. Lead team meetings with the Business and IT for requirements gathering, identifying and mitigating risks and tissues.Tracked and managed Action Items.
  • Mondo
    Hrit Manager For Peroxychem - Consultant
    Mondo Mar 2014 - Jul 2014
    New York, New York, Us
    Technical and HR Project manager, leading ADP HRIS, Payroll and Benefits implementation and migration from SAP.
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  • Tsri Llc
    Project Manager And Vendor Operations Manager For Comcast - Consultant
    Tsri Llc Mar 2013 - Dec 2013
    Tier 2 Fee Based Call Center Vendor operations Manager for technical internet and wireless devices, improving service and Customer Satisfaction.Corporate decision to change service to their Tier 2 Internet service offerings free of charge, transitioned to Project Manager to Wind Down fee based services in all markets and migrate to Comcast Customer Service Operations.
  • Innovative Companies
    Epmo Director
    Innovative Companies Apr 2010 - Mar 2013
    Independent Consultant for approximately 2 years, then converted to Full Time Employee Oversaw Transformation Program, upgrading every system and automating processes.Defined Program Management Office role then phased roll-out of governance, standardized PMBOK-based processes and tools across organization, while also hands-on managing enterprise programs and projects.Created, managed, and presented program level status reports for senior management.Trained over thirty Subject Matter Experts in Project Management and documentation strategies. SMEs were from every telecom silo. Trained SME’s on use of MS Project, Share point, and Project Server.Program/Project Led IT infrastructure upgrade including Windows, Virtualization software (VMware), network implementation, & Linux. Took over Project Management in midstream of the wireless network upgrade and service roll-out, including Point of Sale system for wireless stores. Managed the vendor for IOS builds and Android apps Led the implementation and migration of Billing System, Order Provisioning system, Purchase Order System, MS Dynamics, and ADP HRIS system. Led the Workforce Now implementation for the enterprise. Led project team for implementation of new wireless network and supporting OSS & Billing system.Responsible for integrating mobile webapps into OSS/BSS systems for seamless provisioning and wireless phone set upLed the Creation of the new Corporate Website, including e-commerce site for wireless productsProgram managed team to implement and migrate data for customers & services for new OSS system to support the company’s cable network upgrade to HFC technology and build.Project Managed the Cable company's products to HD and OnDemand.
  • Prezense Dba After School Reinvented
    Independent Consultant, Coo And Program Manager
    Prezense Dba After School Reinvented Aug 2009 - Jan 2011
    COO for start up after innovative after school program.• Created Project Plan for start-up venture through launch. • Partnered with business owner to create Business Plan and Financial Model.• Developed Needs Assessment – Human Resources, Planning, Strategic, Equipment, and Financing.
  • Viewpartner Corp
    Director Operations
    Viewpartner Corp Feb 2009 - Aug 2009
    • Within 30 days of hire, replaced the company’s controller and accounting analyst. • Successfully collected 50% increase in accounts receivable and found an additional 10% relating to an acquisition that would have never been identified or collected.• Oversaw Human Resources, Accounting, Project Management, Customer Service, Billing, and Investor Relations.
  • Eworld Companies, Inc.
    Coo
    Eworld Companies, Inc. Feb 2008 - Jan 2009
    Us
    • Oversaw all company operations, including business strategy and development, affiliate service, commissions, billing, merchant account management, payment reconciliations, and liaison for IT development. • Established automated debit card system for payment of commissions to affiliates worldwide
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  • Telepacific Communications
    Independent Consultant It Program Manager
    Telepacific Communications Aug 2006 - Feb 2008
    Los Angeles, Ca, Us
    • Program Manager for integration of telecom systems and processes to support large acquisition. Successfully converted acquired customers to existing billing system.• Developed a fully documented IT OSS/BSS ‘As-Is’ and ‘End-State’ architecture with a defined road-map, project plans, budget, and resource allocation for the company’s acquisition of MPower, including the conversion plan for acquired customers. This documentation included the infrastructure migration, and hardware, including VMware virtualization implementation.• Identified Network Facilities, Applications and Infrastructure, Hardware, and Service offerings that were overlapping between two companies. Acquisition was to expand business customer base with larger backhaul, data network-focused carrier. • Led the integration of the company’s acquisition of Arrival Communications Network.• Successfully program managed the implementation and conversion of ADP’s Human Resources Enterprise V.5 system for Payroll and Health & Welfare Benefits.
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  • Gvcwinstar
    Coo, Cto
    Gvcwinstar Apr 2005 - Dec 2007
    • Spearheaded the network redeployment strategy and implementation plan, developing a project plan for 18 5ESS local switches to be replaced with a nationwide network of 12 compact switches and VoIP technology with no capital expenditures. • Directed business strategy and negotiations for vendors relating to the network and systems.• Successfully relocated the company’s data center from New Jersey to Michigan in 4 days. • Worked with other key executives to write the company’s Private Placement Memorandum, which was instrumental in securing funding for the company
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  • Ldmi (Talk America)
    Sr Vp It, Pmo, Billing, And Field Operations
    Ldmi (Talk America) Jan 2002 - Apr 2005
    Started as Contractor and converted to Full time Employee• Directed corporate information systems strategy, policies, and activities, including: IT development, Corporate Computing, Data center Operations, Infrastructure, Release Management, Call Centers and Development of the PMO.• Spearheaded the company’s PMO• Established and managed Project governance, introduced project tools, and led the implementation of a PMO while directly project managing key initiatives.• Successfully relocated company’s data center, call center and corporate move. • Led Provisioning, Billing & Revenue Assurance, and Field Network Operations, which includes customer installation, and technical support. ◦ Decreased billing errors from 3+% to less than 1% through more stringent billing metrics and reporting.• Successfully implemented and converted customers to company’s OSS & Billing systems, including IVR, and implemented CTI technology. • Program managed infrastructure projects to support the new applications, including hardware, Linux, Windows, SANS, and VMware. • Led the implementation of website self-help for customers, carriers, and agents.• The project was deployed within budget, on-time, within stated deliverables. • Led deployment of IP integrated T1 product suite via the new soft-switch network• Successfully managed the integration and migration for the company’s customer and network acquisition of MPower (Ohio).• Created, managed and drove detailed project plan, dependencies, and risks & issues.• Created and presented status report to senior management.• Established processes, road map, migration strategy, customer support strategy, test strategy, and training support for call center. • Developed and managed the agreement to support the transition of the acquisition while project managing system development and support infrastructure. • Exceeded sales, customer attrition and cost objectives.
  • Multacom
    President And Ceo
    Multacom Nov 2000 - Jan 2002
    • Established outstanding team of executives to lead finance, sales, marketing and business development in less than three months.• Spearheaded the repositioning of the company from a regional ISP business model to an international network service provider with direct, unprecedented, Asian strategic partnerships. • Negotiated and executed unprecedented agreement with Chunghwa Telecom, and installed facilities, creating the first direct network from the US to Taiwan to China. • Launched international data and VOIP products with direct connectivity and bi-lateral sales agreement with China Unicom. • Elected Chairman of China Joint Venture LLC, formed with China Railcom.• Led Company's 3rd round funding effort receiving significant interest from Goldman Sachs- Hong Kong, Robertson Stevens, CSFB and other well-respected VC's. Despite deterioration of capital markets, secured funding intention in April, 2001 and separate funding commitment.
  • Acn
    Coo
    Acn 1998 - 2000
    Concord, Nc, Us
    • Established and executed operational strategy to support the company’s transition from agent to reseller, from OSS systems, staff selection, PSC hearings, and back office infrastructure. Effort started from the ground level – including staff, systems, and infrastructure.• Led release management and System Development/Integration.• Supported revenue growth from $200k to $400m • Established Global Call Centers from the ground up to support more than 250k independent sales representatives and customers in more than 5 countries. This included building out office space, IT infrastructure, equipment, hiring staff, and negotiating contracts.• Led IT Operations, supporting 5 countries• Led the build of new call center & IT infrastructure - site location, negotiating lease space, and build-out, resulting in millions of dollars in tax incentive for the company. • Successfully moved the Company data center, call center and headquarters.• Established international staffing requirements and led the hiring processes for more than 150 call center agents.• Implemented supporting ERP, CRM, ACD, WFM and OSS systems.
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  • Ixc Communications
    Vp Business Development, And M&A Integration Lead
    Ixc Communications Aug 1995 - Oct 1998
    • Developed turn-key back-office solution for cable companies to enter the long distance market without capital requirements and infrastructure. This included call center operations and the system tools to meet customer expectations and SLA objectives.• Led business development strategy for retail division including call center, OSS systems, work force management systems, and ACD.• Led Billing Operations & Revenue Assurance for turnkey solution.• Spearheaded the Product Development team to be first carrier in industry to offer OC3/OC12 standard products nationwide.• Led integration strategy and conversion team for mergers and acquisitions.• Hand selected by CEO to co-lead successful company-wide process re-engineering initiative. • Led mergers and acquisitions, due diligence and the successful conversion of a customer base acquisition.• Successfully program managed two acquisitions integration projects.
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  • Allnet
    Vice President Collections And Service
    Allnet Jun 1983 - Aug 1995
    Other Positions held:Director Customer CollectionsManager Loss ControlManager, Strategic Planning and Corporate development (Mergers & Acquisitions)Manager Carrier SystemsManager Carrier Billing VerificationSupervisor Carrier Billing VerificationAnalyst Carrier Billing Verification• Led customer service and collections call center. Responsible for resource plans, WFM, ACD management, and objectives.• Key leader in the company, rapidly moving up through the organization. • As Director Credit & Collections reduced the company bad debt by more than 50%, and implemented automated credit systems for new orders, reducing approval time for new sales, without negatively impacting sales growth.• As Manager Revenue Protection reduced the company's calling card fraud by more than 60%• While Manager Carrier Systems led the Automation for Carrier Verification, creating the opportunity for margin analysis and headcount synergies for auditing carrier invoices.• Manager Strategic Planning and Corporate Development – Led mergers and acquisitions, due diligence and the successful conversion of a customer base acquisition.

Kimberly Mcdonald Skills

Writing Collaborative Problem Solving Crossing Consulting Data Center Moves Synergies Stakeholder Management Market Prospects Pmo Infrastructure Leases It Development Vendors Sales Computing Broadworks Cost Fee Jira Cti Agile Methodologies Front End Finance 401k Investor Relations Convert Executive Positions Acd Acd Management Road Construction Temporary Placement Microsoft Project Server Offerings Windows Xp Redeployment Data Conversion Tier 2 250k Management Revenue Hrit Funding Key Performance Indicators Integration Crm Metrics Commissioned Art Resource Allocation Hiring Rules Backhaul Leadership Auditing Information Systems System Tools Operational Strategies Strategic Partnerships Sharepoint Sdlc Accounting Salesforce.com Human Resources Data Center Migrating Year End Philadelphia Mtm Revenue Protection Networking System Telecommunications Cio Smartsheet Business Services Compact Open Enrollment Team Leadership Switches Data Network Ixc Sage Act Engineering Map Strategy Workforce Management Internet Protocols Site Location Agreement Service Now.com Sales Order Strategies Wind Basecamp Operations Management Mixed Acquisitions Managed Services Microsoft Excel Training 5ess Policy Customer Service Enterprise Software Sla Contract Negotiation Taiwan Data Center Operations Operational Strategy Oracle Financials Solution Part Time Documentation Project Management Product Development Alcatel Pmp Hearings Talk Third Party Applications Capital Call Centers Customizing Financial Systems Implementation Chicago Open Source Software Payroll Automation It Management Provisioning Los Angeles Oc3 Clec Calling Sap Wireline Jersey Coo Instrumental Coordination Retail Space International Staffing Fix Protocol Project Plans Operating Budgets Applications St. John Long Distance Communication Business Development Negotiation Customer Service Management Erp Strategic Planning Sfdc Epm Operations Suite Subject Matter Experts T1 Health And Welfare Benefits Marketing Credit Change Management Smb Microsoft Project Technical Support Project Planning Mpower Technology Integration Business Process Improvement Project Governance Rollout Contractual Agreements Broadsoft Facilities Management Islands Dashboard Network Marketing Corporate Development Data Migration Integration Projects Frontier Accounts Receivable Confluence Responsibility System Conversion Attrition Executive Management Cables Detroit Switch System Development Headcount Start Ups Computer Network Operations Hfc Moves Bss Business Process Re Engineering Arbor Vendor Management Rally Process Improvement Staff Selection Subsidiaries Microsoft Dynamics Adp Payroll Visio Silo Margin Improvement Oracle Midstream Outlook Field Operations Ivr Pmbok Business Planning Profiles Project Budgeting And Financials Project Portfolio Management Tdm Program Management Stocks Needs Assessment Agents Business Process Cash Project Management Office Online Platforms Delivering Projects On Time China Partner Portal Invoicing Deployed Tempo Acquisition Integration Back Office Budgets Business Strategy Financial Reporting Due Diligence Clarity Television Wireless Customer Base Mergers And Acquisitions Architecture Farms Human Resources Information Systems Accounting System Fraud Employee Benefits Bad Debt Wholesale

Kimberly Mcdonald Education Details

  • University Of Michigan
    University Of Michigan
    Communication

Frequently Asked Questions about Kimberly Mcdonald

What company does Kimberly Mcdonald work for?

Kimberly Mcdonald works for United Wholesale Mortgage

What is Kimberly Mcdonald's role at the current company?

Kimberly Mcdonald's current role is IT Project Manager II.

What is Kimberly Mcdonald's email address?

Kimberly Mcdonald's email address is ki****@****ail.com

What schools did Kimberly Mcdonald attend?

Kimberly Mcdonald attended University Of Michigan.

What skills is Kimberly Mcdonald known for?

Kimberly Mcdonald has skills like Writing, Collaborative Problem Solving, Crossing, Consulting, Data Center Moves, Synergies, Stakeholder Management, Market, Prospects, Pmo, Infrastructure, Leases.

Who are Kimberly Mcdonald's colleagues?

Kimberly Mcdonald's colleagues are Wally Kulik, Justin Mack, Anton Koyton, Anthony Fredrickson, Dino Fallone, Racha Dabaja, Kelvin Leeks Ii.

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