•Point of contact for all new customers to receive quotes on custom prints. Includes pricing, liaising with art department to ensure artwork is usable, and securing purchase orders•In charge of order entry, invoicing, and shipping updates for all orders•Coordinate website redesign to make the quoting and order process more streamlined for new customers•Single-handedly manage the digital print program•Work closely with the president of HighPoint; regularly meet to discuss business strategy and ensure we are remaining competitive in the gift wrap market

• Ensure smooth running of Candlelight Concert series; including liaising with musicians and venue staff, managing event staff, event setup and tear down, settling on-site customer queries, and representing the Fever brand• Provide high levels of customer service while adhering to COVID safety procedures

-Managing creative briefs from multiple departments and ensuring assets are created accurately and on time-Working closely with marketing executives to determine design assets needed to achieve programme objectives-Responsible for streamlining briefing process to ensure consistency between programmes and meet project objectives-Liaising with suppliers to create assets and external video editors and animators for the production of marketing videos used in campaigns and online training courses

-Manage press office, including timely responses to journalist requests, new collection mailouts, and outreach to social media influencers-Identify and research social media influencers across different disciplines, including beauty, fashion, lifestyle and fitness to diversify our audience-Developed strong relationships with press and influencers to ensure consistent product coverage and brand awareness-Backstage press liaison and manager during London Fashion Week: included greeting press backstage, facilitating quotes from Key Makeup Artists, managing artists and models to ensure prompt show start, and acquiring official face charts and model shots for each show-Manage Senior Artist masterclasses and press days; included arranging event space, inviting press and monitoring press interviews-Work closely with Internal Communications Manager to assist with MAC AIDS Fund charity activity, including meeting with grantees to discuss potential sponsorships, organising fundraising breakfasts, and participating in office outreach events-Manage supplier payments; included setting up new vendors, raising purchase orders, monitoring invoice submission and liaising with procurement to ensure suppliers receive payment

-Support Content Manager by organising content shoots to raise awareness of new collections; includes booking studios, models, makeup artists and production crew and ensuring product was readily available for the shoots-Supervise shoots with Content Manager to ensure alignment with production crew on creative direction-Review footage and assemble feedback on edits

-Facilitate press releases and creative mailers to support new collections-Senior Artists (brand spokespeople and ambassadors) liaison, included organising quotes for journalists and arranging press makeup appointments-Daily media monitoring (print, digital, social and broadcast) using Gorkana, My Market Insight and Popular Chips-Organise the office efficiently, included updating influencer and journalist databases, monitoring sample stock levels, and ensuring current collections are easily accessible-Manage work experience students; included scheduling projects and day to day supervision of work activity

-Source content for creative mailer send outs to influencers for new product launches-Daily media monitoring (print, digital, social and broadcast) using Gorkana, My Market Insight and Popular Chips-Organise the office efficiently, included updating influencer and journalist databases, monitoring sample stock levels, and ensuring current collections are easily accessible-Enhance relationships with industry artists to ensure they receive products for films, TV, musicals, fashion shows and other M·A·C-supported events-Conduct competitor research and sign-ups for the M·A·C Pro Programme at the International Make-up Artist Trade Show -Assist in set up and execution of M·A·C Pro masterclasses and consumer/artist preview evenings for new collections

-Manage sales of the store, included monitoring sales trends from week to week and adjusted stock orders accordingly-Assist in designing, ordering and pricing of merchandise to increase sales -Responsible for visual merchandising of products

-Team leader responsible for groups of students on service projects to Macedonia, Bulgaria, and Greece, which included leading group discussions and supervising group projects on active worksites-Managed multiple activities of middle and upper school students, including team talks and games designed to enhance team-building skills and confidence

-Responsible for the gift and novelty section of the store; contributed to a weekly revenue increase of 52%-Responsible for general sales and customer support; scored a 97% in customer service on the Christmas mystery shop-Managed store stock room and processed weekly stock deliveries; reduced time spent on delivery by 75%-Monitored weekly sales activity to ensure sales targets were met