Kimberly Mena Email & Phone Number

Pittsburgh, Pennsylvania, Us

Processed Wire Transfer implementations transactions within multiple systems during payments system conversion. Ensured data continuity among legacy and updated systems. Performed specialized Product Client Services activities and initiatives from internal service partners and global financial services companies. Supported a complex dedicated suite of products/services, serviced a sophisticated client base, and/or leveraged an advanced processes and tools to support internal and external customers. Focused on problem resolution that occurs across multiple channels for our customers. Delivered CARES model to customers and service partners.

Pittsburgh, Pennsylvania, Us

Product Analyst. Supported Senior and Group Product Managers for ACH and Wire Products with Product Administration pricing tasks, business resiliency development, investigations, and new product development. Served as a liaison between Sales and other cross-functional groups, including Operations and MIS (Technology).

Pittsburgh, Pennsylvania, Us

Coordinated and supervised daily operations functions of the ACH Returns Unit; two to six direct reports. Trained and evaluated Unit personnel. Interviewed recruits. Conducted new employee orientations for ACH new hires. Assisted in annual group budget preparation.

Master Of Business Administration (M.B.A.), Management And Finance

Bachelor Of Science (B.S.), Accounting And Business/Management