•Deliver "On Your Side" customer service through implementation of the Five Moments of Truth to all customers.•Held various committee positions in several non-profit community outreach projects for the company. Assisted in the execution of events reaching 500+ associates, which benefited organizations like United Way, South Texas Blood & Tissue Center and SAM Ministries. •Delivered first-time final experience to incoming calls from existing members, agents and/or third parties.•Provided advice and solutions to multi-line insurance (auto, home, umbrella) policy inquiries to both English and Spanish speaking members.

•Design company website, as well as create any advertising material.•Implemented marketing initiatives, campaigns and strategies to promote services and brand name to potential customers.•Actively participated in brainstorming sessions and strategy meetings.•Compiled list of potential clients and distributed marketing material via e-mail, B2B, and door to door.•Developed and successfully launched new client acquisition strategies to gain customer traction on various social media platforms. (Facebook, Instagram, Google+)

•Overlooked a residence hall that consisted of 60+ individuals and maintained constant communication with residents.•Marketed/Developed/Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth.•Implemented and enforced all University and Housing policies.

•Served as second in command of the University Programming Council in the absence of the President.•Responsible for maintaining the University Programming Council’s program budget and oversight of expenditures.

•Filed residents paper work in their appropriate files for verification and accuracy.•Assisted with the check in/ check out process at the beginning and ending of every school semester.•Created and posted posters or flyers advertising student events and campus announcements.

•Interacted with peer members including 5 officers to ensure campus task were being completed in a timely manner and questions from students, staff, and faculty were answered as they arose.•Collaborated with professional staff members to plan campus events and voice student concerns while presenting program audits to the Universities’ Board of Trustees.•Planed and implemented both Fall and Spring welcome back events which gathered students together in a fun and entertaining manner to promote campus involvement for the coming semester.

•Responsible for creating advertising materials and inform students of upcoming events through flyers/ posters.•Create agendas for council members in order to keep them informed of future events.•Follow directives from the executive board members in order to fulfill council’s objectives.