Serve as a functional liaison between the product management teams and lines of defense.Enhance procedures to maximize profit potential and minimize regulatory exposure.Responsible for project design and support throughout agile project execution.Lead team development and trainings.Create, implement, and maintain an effective risk management framework.

Identify potential risk areas and provide insight on risk and control improvement opportunities and work closely with the business lines to implement agreed strategies. Drive Root Cause Analysis and expedient resolutions for critical issues. Manages business line self-identified, remediation, regulatory, and model issues from vetting to issue closure Provides risk and issue identification, monitoring, and briefing to risk business partners. Develops actions plans when control deficiencies are identified and manages project implementation to address identified gaps.Works in a cross-functional environment with legal, compliance, technology, and product management teams to ensure adherence to regulations,

Relationship manager for third party vendors; Travelex Currency Exchange, Deluxe Check Printers and American Express. Mainaged consumer account disclosures (pricing materials and the financial deposit account agreement used bank wide) and change in term communications.Assigned to various cross collaboration teams for large regulatory projects and product redesign initiatives.Served as business line liaison for consumer deposit audits and ongoing regulatory testing.Designed and implemented solutions to ensure the business line meets and addresses regulatory issues.Led efforts to implement pricing and product enhancements.Monitored competitive fee analysis to help design future product strategies.

Developed operating procedures for all business and consumer transactional accounts.Created and updated training materials for branch employees and support analysts.Identified and streamlined branch processes for retail branch employees. Designed and implemented business banking and consumer solutions to enhance the account opening and maintenance experience.Collaborated with business lines and external vendors to ensure successful and timely completion of various corporate-wide initiatives.Served as conversion team lead for corporate acquisitions and system conversions.

Supervised, coached, developed, and trained staff of 30 support analysts on an on-going basis to ensure quality service was delivered to branch employees. Functioned as the branch liaison to report issues to the proper channel for communication and procedural enhancements.Monitored inbound call routing and call functionality between support sites ensuring maximum service levels were maintained.Worked with senior branch management to escalate issues as needed.

Supervised team of 10 support analysts.Developed training materials and job aids for support analysts. Provided legal, operational, and security assistance for retail employees as well as technical and functional support of branch operating systems .Coordinated retail center openings for all new branch initiatives. Member of the ALS Consumer Loan and Commercial Loan Conversion Teams.

Provided support to branch employees to ensure sales were achieved.Served as interim Branch Manager as needed.Addressed areas of operational concern on behalf of the District Manager.Served as ambassador for acquisitions and systems conversions in various markets.

Responsible for new business development .Pinnacle winner for six quarters. Demonstrated sound consumer lending authority.Managed commercial loan portfolio.Responsible for branch financial statements and forecasting sales projections.