Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert Email and Phone Number
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert work email
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Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert personal email
I am Kimberly. I have effectively accomplished 20+ years’ experience overseeing business process improvements, complex project implementation, and IT service management (ITSM) to design and deliver IT services to corporate clients. Over the years, I have led several successful enterprise software implementation projects & helped organizations find success with digital integration reducing operational cost, improving process execution time, enhancing organizational revenue generation, and satisfying customer requirements.With my exceptional capability to manage fortune 500 companies by utilizing project management skills, I have efficaciously led ambitious business change and diverse projects in both structured and unstructured settings. I am a consistent achiever of project milestones within record timely and budgetary constraints delivering optimal quality at the same time.My excellent history of spearheading cross-functional teams and fostering interdepartmental communication enable me to build networks and strengthen alliances, both within and outside organization. I take modest pride in my honor of being an accomplished manager and mentor; adept at building top-caliber teams by fostering the utmost staff morale and excellence.My expertise includes:ITIL 4 Managing Professional and ITIL 3 ExpertISO 20000Change ManagementSix Sigma Green BeltMasters of Business Administration
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It Process And Standards And Enterprise Applications Leader3MSan Antonio, Tx, Us -
It Process And Standards & Enterprise Applications Leader3M Dec 2022 - PresentSt Paul, Mn, Us
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Service Management Leader (Change, Incident & Problem Management)3M Jun 2021 - Dec 2022St Paul, Mn, Us
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Itil Change Leader3M Mar 2020 - Jun 2021St Paul, Mn, UsIn my past role:I've proven ability to lead and implement change management initiatives, including the transition to ServiceNow, Remedy and Microfocus ITSM. Expertise in developing and implementing metrics-driven performance management processes. I am passionate about helping organizations achieve their goals through effective change management. My role facilitated Change Advisory Board (CAB) meetings and ensured that all changes were approved in accordance with ITIL best practices.Following are my key achievements: * Gained maximum customer satisfaction through proactive management of several cross-functional groups within 3M.* Ensure migration to 3M Global Change Management process that enhanced operational efficiency of Change Request Approval Process.* Ensured operational readiness for cross functional communications, planning, knowledge management content, and training curriculum supports the intent of the initiative and will allow for successful hand off to the cross functional teams for transition to 3M Global Process and Standards.
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Continuous Service Improvement ManagerZurich Insurance Company Ltd Mar 2018 - Mar 2020Zurich, Zurich, ChIn my past role:I formulated and executed term Service Management Lifecycle strategy in ITIL Service Operation and Continual Service Improvement lifecycle phases. I improved, defined and implemented a phased approach of quality and meet business needs while effective delivery of IT services through deployment of IT service management (ITSM). My role involves identifying, monitor/measure, report and plan initiatives within Service Integration organization (Group Operations) to streamline and facilitate sustainable business practices. Following are my key achievements:* Exceeded cost avoidance goals by saving $1.5M by completing 35+ CSI Global initiatives. * Leveraged technical expertise, such as Incident, Problem, Change, Release,Configuration and Capacity Management to meet and exceed ITIL service improvement goals. * Ensure effective delivery of IT services through deployment of IT service management (ITSM) to improve quality and meet business needs. -
Global Program ManagerZurich Insurance Company Ltd Jul 2015 - Mar 2018Zurich, Zurich, ChIn my past role:I served as the transformation leader for Customer Service Level Overview Program. My role involved spearheading interdepartmental activities, while adhering to program deadlines and quality standards as per business metrics. I successfully deployed Business Process Re-engineering to create Global Critical Applications Directory. I evaluated and prepared responses for all global programs for Farmers Insurance and parent company,Zurich Insurance. Following are highlights of my key achievements that I attained:Transformed customer service program, which resulted in $750K cost saving and 70% time reduction.Fulfilled customer requirements by improving several global programs, managing routine activities across multiple projects groups within Zurich/Farmers Insurance, and leading cross-functional teams. Project Manager of ServiceNow Jakarta Release for Change Management Module which resulted in the removal of 50% UI policies (customizations).
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Sr. Change, Release And Transition ManagerFarmers Insurance Nov 2013 - Jul 2015Woodland Hills, Ca, UsIn my past role:I directed transformation with ITIL execution of Change Management in ServiceNow from Remedy as a member of Service Integration team. I improved performance management process by developing metrics CSFs (Critical Success Factors)/KPIs (Key Performance Indicators) and comparing routine reports with set standards.Following are highlights of my key achievements that I attained: Gained maximum customer satisfaction through proactive management of several cross-functional groups within Farmers/Zurich. Established and implemented change management process that enhanced operational efficiency of Change Request Approval Process to facilitate Change Advisory Board (CAB). Ensure operational readiness for cross functional communications, planning, knowledge management content, and training curriculum supports the intent of the initiative and will allow for successful hand off to the cross functional teams for implementation. -
Sr. Change ManagerHcl Technologies Jul 2012 - Nov 2013Noida, Uttar Pradesh, InIn my past role: Lead transformation with ITIL implementation of Change Management and Service Request Management System in Remedy (ITSM) and ServiceNow as member of Cross Functional Services team, included monitoring/tracking/evaluating of Change Requests/requests for change (RFC) for Gulfstream Aerospace. Coordinated multiple cross functional groups within Gulfstream to satisfy customer requirements. • Developed and managed the change management process, which resulted in concise request for change/change control submissions, in addition to facilitating Change Advisory Board (CAB) for the change request approval process. • Facilitate Infrastructure and Application CABs, drive down process violations, ensure each change is fully documented to include a test, implementation, communication and back out plans, of the change, Developed metrics, KPIs, which includes weekly, monthly, quarterly and annual detailed reports to drive performance management. -
Delivery Management Sr. Advisor/Governance And Change ManagerDell Jan 2006 - Feb 2012Round Rock, Texas, UsIn my past role: Driving transformation with implementation of Change Management, this includes monitoring/tracking/evaluating of requests for change and contract adherence for both Dell/vendor contracts. Coordinates multiple service delivery groups within Dell to satisfy customer requirements and manages project portfolio for Fortune 50 client(s) which generates over 4 million in revenue per quarter. Transitioned from Remedy to ServiceNow for multiple customers • Manage project management activities for 30-45 projects concurrently in support of Managed Client level deployments for large business (financial) client. • Developed and managed the change management process, which resulted in concise request for change/change control submissions, in addition to facilitating CAB for the change request approval process. • Completed Six Sigma Green Belt business process improvement initiative, which resulted in over $26K cost savings and 50% reduction in time management for special project request process – above goal • Implemented governance surrounding retention of all key program documentation to avoid knowledge gaps utilizing SharePoint 2007• Site Administrator for MOSS SharePoint sites, which all resulted in 98 of 100 points during Sarbanes Oxley (SOX) quality audit• Provided Training of the Change Management module within ServiceNow -
Program ManagerDell Feb 2005 - Jan 2006Round Rock, Texas, UsIn my past role: Analyze P&L marginal reviews utilizing financial and cost model analysis and competitive analysis for Program Management Office Implemented standardized P&L template for Program Executive in the Business Process Improvement initiative, which resulted in 30% time management reduction Global governance of Dell internet ordering tool - Premier PageProgram Administrator of 4 major accounts which generates over $6M in revenue
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Program Manager (Dell)Banctec Aug 2003 - Feb 2005Irving, Tx, UsIn my past role: Management role responsible for high level communication and documentation as well as account/project management including invoicing, RFP/bidding, Statement of Work (SOW), and P&L marginal reviews, budgeting, headcount analysisPreparation of weekly, monthly and quarterly printer status scorecards for Senior Leadership Team of BancTec CNSProgram Management includes coordination of Dell Imaging & Printer Line of Business -
Project Management Support SpecialistTexas Attorney General Feb 2003 - Aug 2003Austin, Texas, UsCreate & analyze $6M budget for Employer Initiative of Child Support Division• Support Program Director in all aspects of Contract and Project management for multiple implementation projects• Create and maintain professional presentations for Program Director in coordinating project related activities• Assist Program Director with contract management, which included tracking outbound purchase order requests originating from projects and reconciliation against charges in accounting system• Prepare weekly, monthly and quarterly status updates for senior management• Maintain project plans through monitoring and reporting on resource activities within a project and maintaining data on Child Support Division resources assigned to projects
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert Education Details
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Letourneau UniversityManagement -
Elmhurst UniversityPsychology
Frequently Asked Questions about Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert
What company does Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert work for?
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert works for 3m
What is Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's role at the current company?
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's current role is IT Process and Standards and Enterprise Applications Leader.
What is Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's email address?
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's email address is kh****@****mmm.com
What schools did Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert attend?
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert attended Letourneau University, Elmhurst University.
Who are Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's colleagues?
Kimberly M. Harris, Itil®4 Managing Professional/Itil Expert's colleagues are Rodrigo Mertins, Austin Thomas, Ana Helt, Martin Ujung, Kathy Casha, Giovanni Tucci, Jimmy Owens.
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