A Customer Success Professional who is focused on cultivating and creating partnerships while becoming an advocate for all clients directly impacting retention. With a data-driven approach, I have successfully identified new opportunities and nurtured key accounts.My experience includes expertise in managing complex B2B relationships, where I have averaged a near 90% renewal rate and boosting platform usage significantly. My core skills include—strong expertise in sales, onboarding/training, data analysis and presentation, collaborative problem solving and proficiency, that has translated into effective, high-impact strategies. Skilled at demonstrating excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction, as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Builds strong rapport with personnel and customers based on knowledge, professionalism, and integrity. Offers outstanding organizational, analytical and judgment skills. Adept at personnel management through clear communication, coaching, and mentoring