Kimberly Moyer Email and Phone Number

Crop Management: Overseeing the entire growing process of microgreens, from seed selection to harvest, ensuring optimal growth conditions and high-quality produce.Research and Development: Conducting experiments to explore new microgreen varieties and growing techniques to enhance yield, flavor, and nutritional value.Soil and Nutrient Management: Developing and implementing soil and nutrient management plans to optimize plant health and growth rates.Environmental Monitoring: Maintaining ideal growing conditions by monitoring temperature, humidity, light, and water levels, and making necessary adjustments.Pest and Disease Control: Implementing integrated pest management strategies to prevent and control pests and diseases while minimizing chemical use.Team Leadership: Supervising and training staff in best horticultural practices, ensuring a high level of skill and knowledge among team members.Quality Control: Establishing quality assurance protocols to ensure that all harvested microgreens meet company standards for taste, appearance, and safety.Sustainability Practices: Promoting and implementing sustainable growing practices to minimize environmental impact and maximize resource efficiency.Collaboration with Sales and Marketing: Working closely with sales and marketing teams to provide insights on product development and to support promotional activities.Record Keeping and Reporting: Maintaining accurate records of crop performance, production metrics, and research findings, and preparing reports for management review.Continuous Improvement: Identifying areas for process improvement to enhance productivity and efficiency in microgreen production.

Business Partnerships: Establishing and nurturing relationships with local businesses to integrate ATM services that enhance their payment systems.Cash Management: Ensuring a reliable cash supply for ATMs to facilitate seamless transactions for customers at partner locations.Customer Convenience: Providing easy access to cash for customers, allowing them to withdraw funds conveniently at businesses they frequently visit.Technical Support: Overseeing the installation, maintenance, and troubleshooting of ATM machines to ensure optimal performance and user satisfaction.Compliance and Regulations: Staying informed about industry regulations and ensuring that all operations comply with legal and financial standards.Marketing and Promotion: Developing marketing strategies to promote ATM services to both businesses and their customers, highlighting the benefits of cash accessibility.Financial Management: Managing budgeting, accounting, and financial reporting to ensure the profitability and sustainability of the business.Customer Service: Addressing inquiries and concerns from both business partners and end-users to enhance overall service quality.Market Research: Analyzing market trends and customer needs to adapt services and stay competitive in the industry.Strategic Planning: Developing long-term business strategies to expand service offerings and reach new markets.

• On-Call. Provided 24/7 support by responding to high-priority paging alerts and resolving customer escalations within the Commerce Platform, ensuring minimal downtime and swift issue resolution.• Linux: Utilized the command-line interface to remotely connect to hosts, troubleshoot system issues by searching logs, and execute automated scripts to support platform stability and performance.• SQL: queried across multiple databases to diagnose and resolve customer issues, optimizing data retrieval and issue resolution processes.• Database Management: Managed and performed maintenance, upgrades, and troubleshooting across MariaDB, Postgres, MySQL, and SQL databases, resolving tickets and ensuring optimal database performance.• AWS: Deployed, configured, and maintained AWS cloud services, optimizing infrastructure for scalability, performance, and cost-efficiency within a complex cloud environment.

•Help Desk. Responded to incident tickets in a 24x7 operational environment to meet SLA objectives. Working with engineers on handling tickets ranging from severity 1-4, escalating when necessary and, assisting with accessing azure environments.•Troubleshooting. Used Azure Portal, PowerShell, and Command Prompt to address certificate, password, and account issues.•Customer Service. Worked alongside with developers and made sure they have the tools and resources they needed for the job such as DSMS, Putty, PowerShell, Command Prompt, Azure Portal, Jarvis, XTS, Kusto and build shares. Issued Certificates on cards for secure environments and ensured procedures were followed. •Virtual Machines. Ensured tools in Virtual Machines (VM) were up to date. Ran commands as needed in Command prompt or PowerShell to update and retrieve information. Worked with Developers on connection string issues. •Secrets Management. Acted as a customer cleared vendor to ensure customer information and secrets were not exposed, used, or seen by unauthorized personnel during help desk incidents. Managed, used, and held customer secrets to allow developers to access accounts, certificates, and VMs to conduct work on help desk tickets in an authorized fashion. •Training. Helped with the set up and training of newly hired employees. Worked with new hires on procedures and oversight of help desk sessions and gave guidance on tools needed and help desk protocol.

• Quality Service. Technicians are rated with a Customer Experience Success (CES) Rating that is a percentage of completed jobs without a customer callback within 48 hours of a technicians visit. CommTech 2’s are expected to have an 85.5% CES Rating and CommTech 5’s are expected to have 88.5% CES Rating, I maintain a 93.2% CES Rating.• Networking. In solving network issues for customers, Technicians are also rated with a First Time Right (FTR) Rating that is a percentage of completed jobs without a customer callback within 30 days of a technicians visit. CommTech 2’s are expected to have an 85% FTR Rating and CommTech 5’s are expected to have 88% FTR Rating, I maintain a 93.24% FTR Rating.• Troubleshooting. Solved cabling issues by investigating the signal strength, packet loss, and noise on the cables from the pole down to the customers demarcation point. Tested, diagnosed, and fixed problems with existing equipment, both Comcast and customer owned; to include modems, routers, WiFi, and cabling. • Customer Service. Installed cable and network systems. Tested all installed components to insure they were working properly. Activated new installations on-site. Gave customers brief tutorials on their new equipment. • Time Management. Responded in a timely fashion to customer locations for scheduled installations.

Sales. I called, scheduled, and negotiated with over 100 clients explaining the gyms facilities and my passion in personal training to the customer’s, and closed $48,685 in three months of sales, exceeding sales quotas. Management. With a multitude of potential clients coming into the gym throughout the day. I ensured that all Personal Training Consultants kept up with filing appropriate paperwork and cleaning the sales desks area, after each client. Team Building. The Mukilteo LA Fitness is a brand-new gym with many new employees. I shadowed, trained, and developed six new Personal Training Consultants on LA Fitness regulations and how to close a sale. This resulted in 83% of the team meeting sales quotas, with the last one still being too new to reach quota. Customer Service. I conducted over 100 introductory training sessions for potential clients and pitched each client on personal training packages, maintaining over a rate of over 50% client closure. Leadership. As the Personal Training Director, there was an incident in the club while I was on lunch, where an employee was assaulted by a client. The General Manager of the club wasn’t going to report the incident and mishandled it after being reminded of corporate policy. I took over the situation, had the police called, filed the appropriate forms, and prevented a potential lawsuit from happening. Upper management thanked me for taking the right course of action and setting the right example.

I attended a 26-week basic training course to include classroom and field training. Education included:State LawsWashington State Patrol ProceduresDefense Tactics (Personal Weapons, OC-10, ASP Baton, and Taser)Collision InvestigationDriving Under the Influence (DUI) InvestigationDomestic Violence InvestigationDrug InterdictionEmergency DrivingHazmat In the last 2 months of training, cadets are in the field actively identifying infractions and responding to accidents.Time Management. While patrolling the highway and monitoring for infractions on the road, I had to evaluate what infractions were more detrimental to public safety and ensure that I allocated my time and resources towards problems that cause greater harm. Flexible. The public looks at the State Troopers for guidance and direction, so during 20 vehicle collisions I had to verbally guide and direct the public and others on the scene to safety hazards and issues that needed immediate attention. In 2 months I handled 20 Collisions, 25 DUI, 108 speeding incidences, and 1 stolen vehicle that I successfully identified and recovered. All requiring coordination with other agencies and people involved while keeping track of all information needed for reports.Microsoft Office. Authored 82 reports in Microsoft Word, which had to be set to the proper formats and reviewed within Word. Reports we’re sent off to the Washington District Courts, where they would be used in a court of law. Accounted for all time and activity within Microsoft Excel. I had to troubleshoot issues with Excel not loading, not populating formula’s accurately, and adjusting formatting that would change between different version of Excel.

Personalized Fitness. I had a client who wanted to lose more weight for an upcoming event, I went over potential plans with her, and got her to commit to four personal training sessions a week from her previous two sessions a week. This resulted in a two-inch loss around her waistline, making her goal, for her event. Rehabilitation. A client who was morbidly obese and had knee problems, came in seeking to lose weight and to be able to get up off the ground without assistance. I prescribed an exercise program tailored around their medical issues which resulted in them being able to get off the ground by themselves by month four. They reported having less knee pain and we're able to touch the ground while standing by month six.Time Management. Membership goals are always one the highest priorities in a gym and so between working with my eleven consistent clients, I made time to work with new clients and sell them on a gym membership and personal training, personally bringing in 19 new clients. Event Planning. In order to help kick start client’s motivation, I led the planning and group exercise for the Urban Fitness Summer Bootcamp. Class sizes ranged from 20-40 people and the boot camp lasted three months and I kept the class motivated by keeping the workouts fun and challenging for all levels throughout each workout. Sales. To make a workout plan that pushes a client, I would run potential clients and current clients through a basic physical fitness exam and medical history survey. In ten months I trained and documented 120 clients that resulted in 16% signing up for ongoing personal training sessions.

Attention-to-Detail. Crops can get contaminated and spread through the ground to other crops nearby making them unable to go to market. I inspected the crops and found early signs of crop disease that I isolated and removed the crops, which prevented a potential $18,000 product loss. Team Leadership. Every year crops would be rotated which meant the irrigation system had to be changed every year. I led a team in the design of the irrigation system for the primary cash crops, which resulted in a steady supply of water and the growth of more crops than the previous year.Organization. Overtime a farm can become very unorganized causing employees to spend more time looking for tools than working on the farm. I organized farm inventory and equipment which expedited the process and execution of planting and maintenance of crops.Troubleshooting. Lake Cavanaugh Farm is a small farm that does not employ anyone strictly for computer networking. I quickly took the responsibility and set up the computers, internet connectivity, calibrating specialized equipment, and troubleshooting all computer related issues.

Time Management. Performed Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirementsSales. Gamestop has promotions and sales quotas that are ongoing for employees to meet. I routinely met sales goals and closed customers on pre-ordering games.Attention to Detail. Customers come in daily with the intent to return or trade in, games or devices to receive cash or store credit. I identified 36 faulty games and/or devices that would have been a profit loss for the store, if they would have been accepted.

Customer Service. Patients come to the medical center post-surgery or by doctor's referral with a variety of cardiac or pulmonary issues. I created 34 rehabilitation exercise programs to return patients back to normal function which resulted in all patients showing improvement and four patients completing their programs.Leadership. While patients are in the outpatient center medical staff monitors patients for potential emergency situations. I prevented six emergency situations by identifying heart attack symptoms and early signs of pulmonary distress while talking with patients which resulted in the patients being treated and able to continue with their rehabilitation.Training. I developed educational material for patients regarding signs and symptoms on cardiac and pulmonary distress which resulted in upper level management approval and the distribution of my cardiac and pulmonary material. Customer Service. Patients come into the medical center seeking help and I conducted 10 initial patient assessments, where I measured and assessed cardiac rhythm, oxygen saturation, blood glucose, EKG, patient pulse, blood pressure, and respiration. This resulted in the proper enrollment into the rehabilitation program so they could receive accurate care for their medical needs.

Dealt table games to include: Black Jack, Ultimate Texas Hold'em, Three Card Poker, Four Card Poker, and Mississippi Stud.Compliant. Dealt games according to Maryland Live Casino policies and procedures, as well as Maryland State regulations. Theft Prevention. I identified and reported player irregularities to supervisors to prevent potential cheating and ensured all bets we're within table limits.Instructing. Many people enter casinos having no knowledge of how to play table games. I provided technical assistance to customers on how to play, rules, limits, etc.

Customer Service. Walked the sales floor and ensured displays we’re presentable and games we’re alphabetized while aiding customers in identifying new games coming out and what games they may like based off the ones they already enjoy.Sales. GameStop has promotions and sales quotas that are ongoing for employees to meet. I routinely met sales goals and closed customers on pre-ordering games.Attention to Detail. Customers come in daily with the intent to return or trade in, games or devices to receive cash or store credit. I identified nine faulty games and/or devices that would have been a profit loss for the store if they would have been accepted.

Customer Service. I conducted over 68 ice skating lessons for ages from 3 to adults, group and private. I got to know each client to ensure they progressed and got the training they needed and maintaining a rate of 80% client retention.Event Planning. Every year at Glen Burnie Ice Rink there was a tree lighting ceremony. For 3 of the years I planed and organized the ice-skating show for the event. Made sure to coordinate with the band before and fire department for the lighting as well as the local news and cameras. I organized practices, props, and number of people for the skate show.Order Management. The Ice Rink had a lot of maintenance and products that were in routine use. I tracked our inventory levels and filed orders for refills and replacements in a timely manner to keep the business running in an efficient manner. Ensuring that orders come in before our inventory runs out was vital to preventing any profit loss, especially in regards to the Zamboni which could be a single point of failure for the ice rink if its maintenance schedule would be missed.